VP, AI Enablement

Job Description

Job Description

WHO WE ARE

At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

 

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

 

Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

ABOUT THE AI ENABLEMENT TEAM

The AI Enablement team sits at the intersection of technology, product, and people — responsible for accelerating Trustly's capacity to build and scale AI-powered capabilities across the organization. The team partners deeply with Engineering, Product, Data, and Operations to identify high-leverage opportunities, drive adoption of AI tooling, and establish the frameworks that let Trustly move faster and smarter.

ABOUT THE ROLE

As VP of AI Enablement, you will define and lead Trustly's internal AI strategy — translating company priorities into a coherent roadmap for how we build, deploy, and scale AI across products and teams. Reporting to the CTO (or equivalent executive), you'll own everything from foundation model selection and agentic tooling adoption to the cultural and organizational change required to make AI a genuine competitive advantage for Trustly. This is a high-impact leadership role for someone who thinks in systems, moves with urgency, and has done this before.

WHAT YOU'LL DO

• Define and own Trustly's AI enablement strategy, roadmap, and success metrics — ensuring alignment with engineering, product, and business leadership.

• Build and lead a high-performing team of AI engineers, platform engineers, and ML practitioners focused on internal tooling, developer productivity, and AI-assisted product development.

• Drive the evaluation, adoption, and integration of foundation models, LLM orchestration frameworks, and agentic systems into Trustly's core infrastructure and product surfaces.

• Establish governance and standards for responsible AI use — including model evaluation, safety, cost management, and quality frameworks — across the organization.

• Partner with Product and Engineering leaders to identify and prioritize AI-powered features and automations that deliver measurable business impact across payments, risk, and operations.

• Partner with leaders across every function — finance, HR, communications, legal, and operations — to bring agentic workflows and AI-native ways of operating to their teams in a structured, ROI-positive way, with clear prioritization and measurable productivity gains.

• Serve as a thought leader and internal evangelist for AI — running enablement programs, building internal communities of practice, and creating the conditions for teams to experiment and ship.

WHO YOU ARE

• 10+ years of experience in technology leadership, with at least 3 years directly leading AI/ML platform, infrastructure, or enablement teams at scale.

• Deep fluency in modern AI tooling — including LLMs, RAG architectures, agentic frameworks (e.g., LangChain, CrewAI), and model evaluation practices — with the technical credibility to engage senior engineers.

• Proven track record of driving AI adoption at a company level: building the programs, platforms, and partnerships that move AI from experimentation to production.

• Strong operator with experience building and growing teams, managing cross-functional stakeholders, and delivering results in fast-moving, high-ambiguity environments.

• Fintech or payments domain experience a strong plus; comfort operating in regulated, high-reliability environments required.

• Excellent communicator — equally fluent in executive strategy conversations and hands-on technical reviews.

Applications for this role are accepted on an ongoing basis.

 

 

SALARY RANGES IN US-BASED ROLE POSTING

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only and do not include other perks and benefits.

 

WHAT WE OFFER

At Trustly, you’ll have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we’re shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You'll be challenged and empowered to grow, making a real impact every step of the way.

 

Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way.

 

We offer innovative perks and benefits packages that include:

- Flexible paid time off & generous PTO accrual plans

- Comprehensive medical, dental, vision, and other insurances

- FSA & HSA plans for medical and dependent care

- Home office set-up allowance

- Internet stipend

- Retirement plan match for 401k and RRSP

- Gender-neutral paid parental leave, and more!

(The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.)

 

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.