Senior Station Manager

About This Role

Are you a dynamic operations leader ready to make an impact in one of California's fastest-growing cities? Join Amazon Logistics in Fresno, CA - the heart of the San Joaquin Valley - where you'll lead a high-performing Delivery Station (DS) and shape the future of last-mile delivery. As a Sr. Station Leader, you will own all budgetary, people development, and operations objectives for your station. You'll manage and inspire a team of Operations, Area, and Shift Managers, coaching and mentoring them to consistently exceed performance objectives while building positive employee relations and cultivating the next generation of leadership talent within the DS.

Key job responsibilities

- Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations

- Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan

- Problem-solves for closing gaps between performance and goals

- Will set and clarify requirements and expectations for Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments

- Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis

- Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)

- Presents operational metrics regularly to the senior leadership team

- Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement

- Leverages the Operations, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area

- Cultivates strong culture and engagement throughout all levels of the delivery station team

- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.

- Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives

Fun Facts About Fresno, CA


• \tNamed after nature - "Fresno" is the Spanish word for "ash tree," inspired by the abundant ash trees early explorers found along the San Joaquin River

• \tGateway to adventure - Fresno is just ~60 miles from Yosemite National Park, ~60 miles from Kings Canyon National Park, and ~75 miles from Sequoia National Park - perfect for weekend getaways

• \tRaisin capital of the world - Fresno is home to the world's largest raisin production, thanks to the rich agricultural heritage of the Central Valley

• \tBirthplace of the credit card - In 1958, Bank of America launched the BankAmericard (now Visa) in Fresno, making it the birthplace of the modern credit card

• \tWhere popping was born - The iconic dance style known as "popping" originated in Fresno in the 1970s

• \tCalifornia's 5th largest city - With a population of over 542,000, Fresno is the most populous inland city in California and sits near the geographic center of the state

• \tSunshine galore - Fresno averages about 81% of possible sunshine year-round, totaling roughly 3,550 hours of sun annually

• \tRich cultural diversity - Fresno is the third-largest majority-Hispanic city in the United States, offering a blend of cultures, cuisines, and celebrations

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent, or 2+ years of Amazon experience

- - 7+ years' direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last-mile manufacturing, engineering, production or distribution environment

- - Demonstrated track record of delivering performance and financial based results in high pressure environments

- - Experience with performance metrics and process improvement and lean techniques

- - Experience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions and terminations

- - Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems

- - Excellent communication skills (including local language and English, written and verbal)

- - Experience managing third party resources on a regional/national scale

- - Experience managing contingent workforce in a business with peak seasons

- - Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays

PREFERRED QUALIFICATIONS

- - Degree in Engineering, Operations or related field and MBA preferred

- - Experience in a startup environment

- - Ability to handle changing priorities and use good judgment in stressful situations

- - Interest in long-term career development

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at

USA, CA, Fresno - 135,000.00 - 182,700.00 USD annually