Supply Operations Senior Associate

Job Description

Job Description

About TodayTix Group:

TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, Arthouse London, and Secret Cinema––connects millions of customers with the best in live entertainment.

Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world.

In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement.

Life at TodayTix Group

We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next.

New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development.

Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work.

We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About the Role:

The Supply Operations team makes sure that when someone books a ticket to a live event — a show, a tennis match, a festival — everything behind the scenes is accurate: the event set up correctly, inventory loaded, and pricing accurate across every sales channel.

We're looking for a Supply Operations Senior Associate to own a full book of live events day to day — running it accurately at volume, solving the routine problems yourself, and knowing when something's genuinely novel enough to bring to your manager rather than guess at. You'll use AI tools to take repeat work off your own plate, and you'll be one of the people newer teammates come to when they're stuck. Partners on your book will know you as their point of contact.

Please note:  

This is a full-time, US-based role. We're hiring in two locations this cycle: New York and the West Coast (greater Los Angeles). Candidates within commuting distance of our New York office work hybrid, a minimum of 2 days per week in the office; candidates outside commuting distance of a TTG office work remotely.

Live events don't respect traditional office hours. Weekend and on-sale coverage is a standard part of this role, not extra days on top of a Mon–Fri week — you'll work a rotating schedule that includes regular weekend days, and your hours will track the markets you cover. For the West Coast role, that includes West Coast on-sale and showtime coverage.

What Success Looks Like:

• Your book (roughly 20–30 events) goes out clean at volume , with routine issues handled by you and only genuinely novel or high-stakes ones escalated.
• Partners on your book treat you as their day-to-day point of contact.
• You've proposed at least one process change with clear reasoning — whether or not it was your call to make it happen.
• You use AI tools to remove repeat work from your own plate , and you catch it when the output is wrong before it goes operational.

What You'll Do:

• Own a book of events end to end for day-to-day complexity — setup, inventory, pricing, amendments, offers and access programs.
• Solve routine problems yourself; escalate selectively when something is genuinely new or high-stakes.
• Suggest process or automation improvements with reasoning. You're not expected to have unilateral authority to kill a process — that's the next level — but you should be the one noticing and building the case.
• Use AI tools to reduce your own repeat work , and check output before it's used operationally.
• Informally mentor newer Associates on your team — share what you know; you're not expected to own their onboarding.
• Act as a known contact for partners on your book , and keep your immediate team and adjacent departments (Merchandising, Partnerships, CX) current on your slate's status.

Note: This list represents the highest-priority focus areas for this role. Responsibilities will naturally evolve as the business grows and shifts — candidates should expect the scope to develop over time.

We're Looking for Someone With:

• Experience owning a defined slate of live-events or ticketing work, not just supporting one.
• An example of solving a problem independently, and a separate example of escalating something that genuinely needed it — we're looking for the judgment to tell the two apart.
• Real use of AI tools on your own work, with a specific example.
• Clear, proactive communication with partners and internal teams.
• Solid spreadsheet skills and comfort with operational data.
• Flexibility for weekend/on-sale shifts per quarter.
• Nice to have: some experience mentoring or informally guiding less experienced colleagues.

Salary ranges are determined by competitive market data for our size, stage, and industry, experience and location of the applicant, and our internal salary banding, which is reviewed at least annually. 

We aim to be as transparent, equitable, and fair as possible. Qualified candidates and our Talent Acquisition team will discuss salary and benefits in the initial conversation, and final salary will be determined after candidates complete the interview process. We expect that the majority of candidates who are offered roles at TTG fall healthily throughout the range based on the above factors.

To learn about the Perks and Benefits outside of the salary, please check out our "Good to Know" section!

Good to Know:

TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits and perks. Here are some of our favorites:

-Hybrid work environment (blend of in-office and at-home days)

-Up to 4 weeks per year of flexible 'work from anywhere'

-Healthcare, vision, and dental plans, with generous contributions from the company

-Life and disability insurance

-Paid Parental Leave

-Generous 401(k) Matching

-Flexible Paid Time Off

-Free membership to One Medical Group & Employee Assistance Program

-Annual Professional Growth Budget

-Employee donation matching

-Employee Referral Program

-Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits

TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs.

For information on our US employee and applicant privacy policy, click here. For more information about the data we collect and retention periods, please see our Data Collection Notice here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.