Senior Director - Chicago Account Management

About the Role As the Senior Director - Chicago, you will drive the growth and expansion of CBRE's Account Management business by supporting teams through operational excellence, client care initiatives, and the CBRE Way, for clients in the greater Chicago market. This is a hybrid position, offering a blend of in-office and remote work. You will directly and indirectly lead and manage a portfolio of accounts and the teams delivering advisory and transaction management services to these accounts. This role involves partnering with Transaction Management teams, Brokerage teams, Advisory geographic leaders, sector leaders and sales teams, alliance directors, and other senior-level managers to ensure the continued growth and expansion of Account Management. This role will focus on supporting the highest level of satisfaction of clients through world class delivery of occupier advisory and transaction management services. The successful individual will forge highly effective working relationships with clients, the sales and solutions team, accounts, transaction professionals, consulting and other advisory services experts to accomplish geographic and business line objectives. What You’ll Do Partner with executive management to develop and implement strategies that optimize account management for assigned accounts. Serve as subject matter expert on transaction management service delivery and operational excellence. Lead or support initiatives and practices including transitions, transformations, team performance, account model restructuring, and process improvement. Be accountable for the financial and non-financial performance of the accounts and expand revenue opportunities. Understand the business and real estate strategies of your clients and bring enterprise-wide resources to deliver proactive solutions which provide a consistent pipeline of growth opportunities. Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. Coordinate and lead the team’s daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Assist with driving operational strategies, ensuring efficient and effective operations. Direct the business operations activities. Develop partnerships with internal department management. Apply a robust knowledge of multiple subject areas, the business, and key drivers that impact departmental and cross-functional performance. Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization’s functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal. Identify and solve multidimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department. Significantly improve and change existing methods, processes, and standards. What You’ll Need Bachelor’s Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Real Estate Salesperson License. Highly skilled and knowledgeable at a \"master\" level in two or more of these major service lines: transaction management, brokerage, portfolio administration, project management, consulting and account management. Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred. Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems. Leadership skills to set, manage, and achieve targets with a direct impact on multiple departments results within a function. In-depth knowledge of Microsoft Office products Word, Excel, Outlook, etc. Advanced organizational skills and an inquisitive approach. Some travel required to CBRE offices and clients. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Senior Director position is $175,000 annually or ($84.14 per hour) and the maximum salary for the Senior Director position is $235,000 annually (or $112.99 per hour). The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada). CBRE, Inc. is an Equal Opportunity and Affidative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans). #J-18808-Ljbffr CBRE