Post-Sales Engineer

Post-Sales Engineer

Position Type: Full Time Location: San Francisco Bay Area Salary Range / Rate: base $100,000(USD) Job ID#: 176605

Job Description: We are looking for a Post-Sales Solutions Engineer to support strategic enterprise customers after the sales process is completed. You will own the customer experience from product delivery and onboarding through deployment, technical support, and ongoing relationship management. You will work closely with customers, sales, product, and engineering teams in both the United States and China to ensure successful product adoption and timely resolution of technical issues. This is an excellent opportunity for an early-career engineer who combines technical aptitude with strong communication skills and wants to grow within the robotics and embodied AI industry.

Responsibilities:

• Serve as the primary post-sales technical contact for enterprise customers in North America, managing the full lifecycle of customer onboarding, product delivery, installation, configuration, testing, and initial deployment.
• Facilitate the integration of robotic arms, teleoperation systems, and embodied AI platforms into customers' existing workflows, ensuring seamless operational adoption.
• Diagnose and troubleshoot complex issues across hardware, software, networking, integration, and system performance; reproduce technical problems, collect logs and relevant data, and coordinate with engineering teams to drive issue resolution.
• Translate customer application scenarios and technical requirements into clear, actionable items for internal engineering teams, while providing structured feedback to product and engineering departments based on recurring customer needs.
• Deliver comprehensive product demonstrations, technical training, documentation, and deployment guidance; support product upgrades, field testing, proof-of-concept projects, and customer acceptance processes.
• Build and maintain strong relationships with technical and business stakeholders at strategic enterprise accounts, tracking customer issues and projects from initial report through to resolution and follow-up.
• Willingness to travel to customer sites as required for deployment, training, or technical support engagements.

Requirements:

• Bachelor's degree in robotics, mechanical engineering, electrical engineering, computer science, automation, or a related technical field.
• Approximately 13 years of experience in solutions engineering, field applications, technical support, systems integration, robotics, industrial automation, or another customer-facing technical role.
• Strong customer-service mindset with the ability to communicate clearly and patiently with enterprise customers.
• Hands-on problem-solving ability across hardware and software systems.
• Ability to organize multiple customer requests and drive issues toward resolution.
• Comfortable working across time zones and collaborating with engineering and product teams in China.
• Ability to explain technical concepts to both engineering and non-engineering stakeholders.
• Willingness to learn new robotics products and technologies quickly.
• Willingness to travel to customer locations as business needs require.

About Us: Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.