Pro Services Specialist

Pay Range: $17.00 - $20.60 Purpose: Floor & Decor strives to be the one‑stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and earning their trust while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor & Decor’s PRO priorities. Responsibilities Execute the PRO Services Blueprint to the highest levels to create a world‑class experience for our PRO customers. Support the PRO desk in‑store: phone calls, manage orders, order follow‑up, customer support and escalations. Collaborate with the Store Team to identify PROs in our Store. Maintain extensive knowledge about Floor & Decor products. Train and support the Store Team on using our selling process. Understand our PRO business to educate PRO customers and expand their participation. Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP. Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card. Coordinate and assist with PRO Customer in‑store activities and collaborate in all store initiatives. Demonstrate ability to make effective program and benefit presentations. Travel up to 20% to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities. Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives. Qualifications High School diploma or equivalent; Associate Degree or higher is a plus. 1 year in retail or wholesale contractor sales, service, supply and/or professional installation. Strong written and verbal communication skills. Experience with Salesforce / CRM software is a plus. Bilingual in Spanish or the most dominant language in the Store trade‑area is a plus. Working Conditions Hourly position; may include hours exceeding eight hours in a day. Travel up to 20% required. Occasional exposure to a warehouse environment and moving vehicles. Noise level typically moderate to noisy. Requires exerting 20‑50 pounds of force occasionally, 10‑25 pounds frequently, or up to 10 pounds constantly. Requires handling, standing, walking, reaching, climbing, stooping, kneeling, crouching or crawling. Benefits & Rewards Bonus opportunities & career advancement opportunities at every level. Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program. Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria). Paid vacation and sick time for eligible associates; paid holidays plus a personal holiday; paid volunteer time off that starts on Day1. Equal Employment Opportunity Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. #J-18808-Ljbffr Dormont Manufacturing Co