Automotive Service Advisor

Job Description

Job Description

Garnet Ford is looking for a Service Advisor to join our team! Previous Service Advisor experience is preferred, but we're also interested in candidates with strong customer service skills who are great with people and eager to learn.

In this role, you'll greet customers, listen to their service needs, schedule appointments, explain recommended repairs, prepare estimates, and keep customers informed throughout the repair process. You'll also coordinate loaner vehicles when needed and help ensure a smooth service experience.

About Us: Nestled in the scenic Brandywine Valley, just a short drive from Downtown West Chester, Garnet Ford has been a trusted name in automotive sales and service for over 40 years. Our dealership was founded on integrity, customer satisfaction, and a passion for automobiles. Over the years, we have become a cornerstone in the community, known for our friendly atmosphere and dedication to helping customers to find the perfect vehicle to meet their needs. 

 

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

 

Service Advisor Compensation and Benefits:

• Competitive Pay - Starting at $40,000 - Salary and Commission (Based on experience) 

• Flexible Working Hours

• Health Insurance

• PTO & Sick Leave

• 401(K)

 

Service Advisor Responsibilities:

 

• Greet customers promptly

• Obtain customer and vehicle information

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend maintenance base on age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time

• Monitor the progress of each vehicle throughout the day, and update customers frequently

• Verify that the final invoice reconciles with the work performed on the repair order

• Explain all completed work and charges to customers

 

Service Advisor Requirements:

 

• Previous experience at a Ford dealership is a plus

• Ability to identify the problem quickly

• Knowledge of automobiles

• Proven record of achieving exceptional customer satisfaction

• Past experience as a service advisor, assistant lane manager or service consultant

• Very energetic personality 

• A desire for a long-term career with a growing organization

• Personal and professional integrity

• Computer skills and willingness to learn new programs

• Ability to learn new technology and repair and service procedures and specifications

• Minimum of 1 year in service department

• Ability to lift 50 pounds and work on your feet for extended periods of time

• Ability to work in a fast-paced environment

• Basic computer skills

• Positive, friendly attitude 

• High school diploma or equivalent

 

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.