Collection Specialist

Collection SpecialistBank Collection calling (inbound & outbound) experience - Proven ability to analyze situations, identify root causes of delinquency, and develop effective collection strategies.• 2+ years of experience in a customer-facing role requiring strong communication, problem-solving, and multitasking skills. Experience in collections, customer service, sales, account management, education, or counseling is highly valued.• Demonstrated ability to effectively communicate complex information clearly and concisely, both verbally and in writing, particularly in sensitive or challenging situations.• Proficiency in using computer applications within a Windows-based environment; ability to quickly learn and adapt to new software and systems relevant to collections activities.• High school diploma or GED.• Communication Mastery: Ability to articulate complex information clearly and empathetically, even in difficult conversations.• Problem-Solving Prowess: Proven ability to analyze situations, identify root causes of delinquency, and develop effective collection strategies.• Critical Thinking Acumen: Capacity to evaluate information objectively, make sound judgments under pressure, and ensure compliance with regulations.• Multitasking Expertise: Ability to manage multiple priorities and responsibilities efficiently in a fast-paced collections environment.• Adaptability & a Growth Mindset• Negotiation Skills• Empathy and Resilience• Information Technology Aptitude• Demonstrated ability to comprehend knowledge of Collections RegulationsBusiness Analysis Business Process ExcellenceInclusive and diverse work environmentOpportunities for professional growth and developmentComprehensive health and wellness benefits