Terminal Driver Support Specialist

Description


Position at Swift Transportation


Who We Are:

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities . We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities: What you will do

Provide drivers with necessary support due to absence, or during evening and/or weekend hours so that drivers can deliver loads safely and on time.

• Respond to drivers needs and questions regarding schedule, loads, paperwork etc.
• Immediately escalate calls for emergency situations involving law enforcement and/or driver compliance.
• Dispatch drivers on pre-planned loads and complete all corresponding data entry and/or paperwork.
• Resolve load targets and work with appropriate parties to address customers' special needs/requests as it relates to load planning and/or on-time delivery.
• Monitor assigned loads and appropriately document issues and/or resolutions and/or escalations.
• Hand off appropriate information to next shift.
• Promote driver safety at all times.
• Provide operational and/or administrative support to terminal leadership as necessary.
• Proactively work to assist others in achieving the organization's objective.

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Qualifications: What you need to bring

• Previous related experience in call center and/or transportation operations preferred.
• Must have strong communication skills.
• Must be able to work in high pressure situations.
• Must possess strong problem solving skills.
• Must be self-motivated.
• Must be detail-orientated.
• High School Diploma or equivalent required.

Pay Range: $19 - $25 Hourly, depending on experience.

What we offer:

Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.

Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.

Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement . We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.

Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate , thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.