Customer Service Representative (Dental & Vision Benefits) Remote in TX or In-Office San Antoni[...]

Customer Service Representative (Dental & Vision Benefits) – Remote (Texas) or In‑Office (San Antonio, TX) Location: Remote in Texas or in‑office San Antonio, TX. Employment Type: Full‑time. Starting pay: $18 per hour. Pay range: $14.16 – $22.65 per hour. Class starting August 10, 2026. Responsibilities Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues. Documents customer inquiries and related customer data electronically. Assists service team(s) with back office support functions. Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures. Supports department goals by achieving established service standards and metrics. Qualifications High school diploma or equivalent. 0–2 years of related experience. Contact center, customer service, dental office and/or insurance experience is highly preferred. Ability to work overtime when required to support business needs. Excellent verbal and written communication skills. Demonstrates initiative when assessing situations. Proficient use of computer systems and keyboarding skills. Must be authorized to work in the United States. Benefits For your money: Starting pay of $18 per hour 401(k) Retirement Plan with company match and quarterly contribution Tuition Reimbursement and Assistance Incentive Program Bonuses For your time: Thrive Days – Personal time off Paid time off (PTO) For your health and well‑being: Health Benefits: Medical, Dental, Vision Health Savings Account (HSA) with employer contribution Well‑being programs with financial rewards Employee Assistance Program (EAP) For your professional growth: Professional development programs Leadership development programs Employee resource groups StrengthsFinder Program For your community: Matching donations program Paid volunteer time – 8 hours per month For your family: Generous paid maternity leave and paternity leave Fertility, surrogacy and adoption assistance Backup child, elder and pet care support EEO Statement Ameritas is an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law. #J-18808-Ljbffr Ameritas