Deaf Services Case Manager

Job Summary

A mission-driven nonprofit organization in Anaheim, CA is seeking a Deaf Services Case Manager for a direct hire opportunity supporting individuals who are d/Deaf, DeafBlind, hard of hearing, DeafDisabled, or late-deafened. This role is ideal for a compassionate advocate who is fluent in American Sign Language and passionate about accessibility, independent living, and helping people overcome barriers to essential services.

The Deaf Services Case Manager will provide advocacy, case management, peer support, resource coordination, outreach, and education to consumers navigating housing, employment, healthcare, benefits, transportation, and community resources. This is a meaningful opportunity to work in a supportive, service-focused environment with collaborative leadership, strong community impact, and a team-oriented culture centered on empowerment, dignity, and inclusion.

Key Responsibilities

- Maintain an active caseload of approximately 30 consumers while providing individualized advocacy, case management, peer support, and independent living skills training.
- Assist consumers with accessing housing, employment, benefits, healthcare, transportation, legal, and community-based resources.
- Help individuals navigate public and social-service systems, including DOR, Regional Center, Medi-Cal, CalAIM, housing programs, and employment services.
- Develop and deliver individual and group workshops, trainings, presentations, and outreach activities related to accessibility, self-advocacy, tenant rights, employment, and independent living.
- Maintain accurate case notes, consumer records, reports, billing documentation, and service data in accordance with confidentiality, agency, and HIPAA requirements.
- Build relationships with community organizations, employers, housing providers, shelters, healthcare providers, government agencies, and other service partners.

Compensation and Benefits

- $23.00 to $26.00 per hour.
- Direct hire opportunity.
- Location: Anaheim, CA.

Required Qualifications and Skills

- Provide direct advocacy, case management, peer support, and resource coordination for d/Deaf and hard-of-hearing consumers.
- Support consumers with housing, employment, healthcare, benefits navigation, transportation, and independent living goals.
- Conduct community outreach, workshops, trainings, and presentations for individuals and service partners.
- Maintain accurate documentation, case records, reports, authorizations, and service delivery data.

- Proficiency in American Sign Language.
- Strong understanding and appreciation of Deaf culture and the Deaf community.
- Bachelor’s degree from an accredited college or university.
- At least 2 years of experience working with individuals who are d/Deaf, DeafBlind, hard of hearing, DeafDisabled, or in a related field.
- Experience in advocacy, case management, social services, independent living, community services, or a related area.
- Strong knowledge of resource navigation, consumer support, accessibility, and community-based services.
- Ability to support individuals through stressful or challenging circumstances with professionalism, empathy, and appropriate boundaries.
- Strong computer skills with the ability to accurately enter, maintain, and protect confidential information.
- Excellent organizational, communication, multitasking, problem-solving, and follow-through skills.
- Ability to work independently and collaboratively while managing multiple priorities.
- Valid California driver’s license, automobile insurance, and reliable transportation.

Preferred Qualifications

- Knowledge of DOR, Regional Center, CalAIM, Medi-Cal, housing programs, employment services, and other social-service systems.
- Understanding of housing resources, tenant rights, and related legislation.
- Knowledge of the Independent Living philosophy and methodology.
- Experience building community partnerships with employers, housing providers, shelters, healthcare organizations, government agencies, and nonprofit service providers.
- Experience developing and facilitating workshops, trainings, presentations, or outreach events for diverse community audiences.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.