Marketing Coordinator & Customer Service

Job Description

Job Description

Position Overview

Janed Enterprises is seeking a full-time Marketing Coordinator & Customer Service Associate to support customer service, order processing, and marketing initiatives. This position combines customer communication and office responsibilities with social media, newsletters, website content, and sales support. The ideal candidate is computer proficient, organized, creative, and comfortable balancing daily customer needs with ongoing marketing projects.

Marketing Responsibilities

·       Manage and grow the company’s presence on social media platforms, including LinkedIn, Facebook, and Instagram.

·       Create, schedule, and publish social media content and monitor engagement.

·       Write, design, and distribute monthly company newsletters.

·       Create and update marketing materials, including brochures, pamphlets, product literature, presentations, and other sales collateral.

·       Assist with website updates, product information, news, and other digital content.

·       Develop written and visual content for social media, newsletters, website pages, and sales materials.

·       Work with the sales team to develop marketing materials and communications that support customer outreach and sales initiatives.

·       Assist with communications to current and prospective customers.

·       Coordinate marketing campaigns and special projects.

·       Conduct market and competitor research as needed.

·       Maintain organized marketing files, graphics, photos, and sales collateral.

·       Monitor basic website, social media, and marketing performance metrics.

Customer Service Responsibilities

·       Process incoming customer orders and purchase orders accurately and efficiently.

·       Respond to customer inquiries by phone and email and provide timely, professional assistance.

·       Prepare order confirmations, quotes, shipping documents, packing lists, bills of lading, and shipment labels.

·       Coordinate with transportation providers and internal departments to ensure orders and shipments are handled properly.

·       Invoice orders following shipment or customer pickup.

·       Maintain accurate customer information and records.

·       Assist with onboarding new customers.

·       Process customer sample requests and coordinate necessary information with the sales team.

·       Communicate with customers regarding order status, product information, shipping, and other requests.

·       Maintain and organize customer, order, and sales documentation.

Qualifications and Skills

·       Strong computer skills with the ability to quickly learn new software and systems.

·       Excellent written and verbal communication skills.

·       Strong organizational skills and attention to detail.

·       Ability to manage multiple responsibilities and prioritize work effectively.

·       Professional and confident when communicating with customers.

·       Ability to work independently while collaborating effectively with others.

·       Familiarity with social media platforms, including LinkedIn, Facebook, and Instagram.

·       Familiarity with Canva, Adobe products, or similar design tools preferred.

·       Proficiency with Microsoft Word, Excel, PowerPoint, and general business software.

·       Strong writing, proofreading, and editing skills.

·       Previous experience in customer service, marketing, communications, sales, or a related area is preferred.

·       Degree in Marketing, Communications, Business, or a related field is preferred but not required.

·       Self-motivated, dependable, proactive, and willing to take ownership of responsibilities and projects.

At Janed Enterprises we have been formulating our own line of specialty chemicals for
the metal finishing, automotive and fiber industries since 1972. As the industry
low cost leader, we continue to set the standard in price, performance and in
our commitment to hands-on customer service.

At Janed, our formula for success is simple: to provide the highest level of quality
products, responsive service and R&D capabilities to economically solve your
chemistry needs. We have full-time research chemists on staff that work closely
with an experienced sales team that stands ready to put their in-depth process
knowledge and creative problem-solving to work for our customers.

Our goal, as always, is to build long term relationships with our customers and
partners that result in everyone having mutual success and growth. Many of our customers
have been with us for over 40 years. Working at JEI will be both challenging and rewarding. We look forward to hearing from you.

Company Description

At Janed Enterprises we have been formulating our own line of specialty chemicals for\r\nthe metal finishing, automotive and fiber industries since 1972. As the industry\r\nlow cost leader, we continue to set the standard in price, performance and in\r\nour commitment to hands-on customer service.\r\n\r\nAt Janed, our formula for success is simple: to provide the highest level of quality\r\nproducts, responsive service and R&D capabilities ?to economically solve your\r\nchemistry needs. We have full-time research chemists on staff that work closely\r\nwith an experienced sales team that stands ready to put their in-depth process \r\nknowledge and creative problem-solving to work for our customers.\r\n\r\nOur goal, as always, is to build long term relationships with our customers and\r\npartners that result in everyone having mutual success and growth. Many of our customers\r\nhave been with us for over 40 years. Working at JEI will be both challenging and rewarding. We look forward to hearing from you.