Japanese/ English Bilingual Customer Service Desk Associate,

$24.12 per hour

All Nippon Airways

Torrance, CA

Job Description

JOB INFORMATION

Jun 19, 2026

Job title: Japanese/English Bilingual Customer Service Desk Associate

Department: Customer Service Contact Center

Location: 21250 Hawthorne Blvd., Suite 200, Torrance, CA 90503

JOB DESCRIPTION

Responsible for performing customer service function by handling all travel arrangements and responding to all travel related inquiries in order to meet customers’ needs and promote ANA.

Principal Accountabilities

Performs Customer Service Functions
Performs General Administrative Functions

SKILLS AND QUALIFICATIONS REQUIRED:

Japanese/English bilingual

Japanese – Proficient
English – Read, Write, Speak

Ability to work 8 hours shifts, and work weekends and holidays
Good dependability record
Ability to operate interactive computer terminals and telephone equipment such as handsets and headsets for long periods of time
Excellent verbal communication skills
Reading comprehension skills
Interpersonal skills
Listening skills
Analytical skills
Must have a proof to work in the United States legally (The employer does not provide visa sponsorship)
Associates Degree preferred

Work Conditions:

Pay Rate $24.12/ Hour Full-time, Non Exempt

Work Hours:

8 hours shifts between 5:00 - 15:00 PST and 6:00 - 16:00 PDT, including weekends and holidays

Company Benefits

Company Holidays
Sick Leaves, Vacation
Shift Swap / Day Trade available
Health Insurance (Medical /Vision /Dental)
Flexible Spending Accounts
Employee Assistance Program
Life Insurance / Voluntary Life Insurance (Optional)
401(k) Retirement Plan
Travel Benefits (International and Japan Domestic Flight)
Pre-Tax Mass Commuter Benefit
Bereavement Leave
Longevity Awards and Longevity Award Holiday
Educational Assistance Program
Retiree Benefits

Please be advised that ANA will contact qualified candidates ONLY.

8 hours shifts between 5:00 - 15:00 PST and 6:00 - 16:00 PDT, including weekends and holidays

8 hours per day excluding breaks

Apply

Vacancy posted 1 day ago

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