Lead Consultant

Job details


Job Role


Lead Consultant - US


Work Location


Reno, NV


State / Region / Province


Nevada


Country


USA


Domain


Operations


Interest Group


IBPO USA


Company


IBPO USA


Requisition ID


145657BR

Lead Consultant

Reno, NV

The Lead Consultant - You'll be the catalyst for transformation-leading initiatives that modernize workflows, embed AI into daily operations, and deliver results that matter. You'll work directly with clients to understand their challenges, design solutions that drive efficiency, and lead cross-functional teams to bring those solutions to life. Your leadership will ensure that every project not only meets its goals but also sets a new standard for how we work.

You are an ambitious, upbeat, and driven individual who wants to work for one of the world's leading technology and consulting companies, Infosys. You bring strong technological acumen and a clear understanding of how it drives digital transformation across intelligent cloud and edge ecosystems. And finally, you are a person who enjoys working with colleagues from all over the world, people from Ireland, Singapore, Mexico, the Philippines, India and the US.

Location for this position is Reno NV. WFO Required

Responsibilities:

• Lead the planning, execution, and delivery of process improvement and AI transformation projects from concept to completion.
• Serve as a people leader-coaching, mentoring, and developing team members to reach their full potential.
• Partner with clients to uncover pain points, define success metrics, and co-create solutions that deliver measurable ROI.
• Analyze and map existing workflows, identifying opportunities for AI-driven automation and optimization.
• Foster a culture of collaboration, accountability, and continuous improvement within your team.
• Coordinate and inspire cross-functional teams, including operations, engineering, data science, training and quality to achieve project milestones.
• Establish and track KPIs to measure adoption, efficiency gains, and business impact.
• Manage project budgets, timelines, and resources while proactively addressing risks and dependencies.
• Lead change-management strategies to ensure smooth adoption of new processes and technologies
• There is the potential for travel in the above locations, you should be willing and able to do so.

Basic Qualifications:

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Minimum of 8 years of experience related to the Job Description.

Preferred Qualifications:

• Project management experience, with a strong focus on process improvement and/or technology transformation.
• Demonstrated experience as a people leader-mentoring, coaching, and developing high-performing teams.
• Proven success in client-facing roles, building trust and delivering value.
• Experience leading cross-functional teams and influencing stakeholders at all levels.
• Working knowledge of AI concepts, tools, and their application in business process optimization.
• Strong analytical skills with the ability to turn data into actionable strategies.
• Results-oriented mindset with a track record of delivering measurable outcomes.
• Excellent communication, facilitation, and stakeholder management skills.
• PMP, Prosci, Lean Six Sigma, or Agile certification preferred.

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

Who We Are
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents, with 60,966 employees from 104 nationalities, as of September, 2025.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.