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General Manager, Personal Care & Cosmetics Laboratory

Food Safety Net Services California

Position Summary

Certified Group is seeking a General Manager to lead its Personal Care & Cosmetics laboratory operations in Burbank, CA. This executive-level role carries full responsibility for site operations, financial performance, technical execution, and regulatory compliance.

The General Manager will drive business performance within a GMP-regulated environment, lead a high-performing technical and operational team, and ensure exceptional client service. This role holds full P&L ownership and is accountable for operational excellence, quality systems, employee engagement, and long-term strategic growth.

The ideal candidate brings strong business acumen and proven site leadership, combined with deep technical expertise in analytical chemistry-particularly near-expert knowledge of chromatographic operations. This individual must confidently guide technical decision-making, assess analytical challenges, and communicate risks, root causes, and solutions effectively.

ResponsibilitiesStrategic & Site Leadership
  • Lead overall site strategy, performance, and growth initiatives
  • Develop and execute annual operating and business plans
  • Drive continuous improvement across operations, quality, and technical capabilities
  • Serve as the senior escalation point for operational, technical, quality, and client issues
  • Align site strategy with long-term growth across personal care, cosmetics, OTC, and regulated testing
  • Integrate commercial priorities with operational execution and sound scientific judgment
Financial & Business Performance
  • Own full site P&L, including revenue growth, margins, and EBITDA
  • Lead budgeting, forecasting, and financial planning processes
  • Monitor KPIs such as utilization, turnaround time, productivity, and capacity
  • Partner with commercial teams on client retention, pricing, and growth opportunities
  • Support capital investments in instrumentation, automation, and infrastructure
  • Evaluate financial performance in the context of laboratory operations and technical complexity
Quality & Regulatory Oversight
  • Ensure compliance with GMP and applicable regulatory standards
  • Maintain inspection readiness and lead audits (regulatory and client)
  • Champion data integrity, documentation, and quality system effectiveness
  • Ensure methods are scientifically sound and properly validated/verified
  • Oversee investigations (OOS/OOT, deviations, CAPA) and technical issue resolution
  • Lead in complex technical scenarios involving chromatography, method performance, and data quality
  • Foster a culture of compliance, accountability, and scientific rigor
Operational Management
  • Oversee laboratory functions including Chemistry, Microbiology, Stability, and Sample Management
  • Align staffing and resources to meet operational and business needs
  • Optimize workflows to improve efficiency, turnaround time, and quality
  • Ensure proper equipment, methods, training, and controls are in place
  • Drive improvements in instrument utilization, sample flow, and cross-functional coordination
  • Support expansion of technical capabilities (e.g., LC, GC, wet chemistry)
  • Maintain strong technical oversight of chromatography-driven operations
Leadership & Talent Development
  • Lead and develop a cross-functional leadership team
  • Build a high-performance, accountable, and engaged culture
  • Drive succession planning and talent development initiatives
  • Promote safety, collaboration, and continuous learning
  • Mentor teams in technical problem-solving, troubleshooting, and decision-making
  • Ensure strong competency in analytical chemistry, chromatography, and GMP practices
  • Establish high standards for analytical rigor and data-driven decisions
QualificationsEducation
  • Bachelor's degree in Chemistry or related scientific field (required)
  • Advanced degree (M.S., Ph.D.) and/or MBA (preferred)
Experience
  • 10+ years of leadership experience in a GMP-regulated laboratory environment
  • Experience as a General Manager, Site Leader, Laboratory Director, or similar role
  • Demonstrated P&L ownership and financial management expertise
  • Proven experience with regulatory inspections and client audits
  • Background in personal care, cosmetics, pharmaceutical, biotech, OTC, or contract lab services (preferred)
  • Strong experience leading analytical chemistry operations, including chromatography and wet chemistry
  • Deep technical expertise in chromatographic systems (HPLC, UPLC, GC, GC-MS, LC-MS, LC-MS/MS)
  • Proven ability to troubleshoot, interpret data, and lead root cause investigations
  • Strong foundation in classical/wet chemistry techniques
Core Competencies
  • Executive leadership and strategic thinking
  • Financial and operational acumen
  • Deep knowledge of GMP quality systems
  • Advanced expertise in analytical chemistry and chromatography
  • Strong technical judgment and problem-solving ability
  • Ability to communicate complex technical concepts clearly
  • Client-focused mindset
  • Change leadership and organizational development
  • Executive presence and strong communication skills
Vacancy posted 3 days ago
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