Charles Hotel In Harvard Square - Host Person

Charles Hotel In Harvard Square - Host Person Address One Bennett St, Cambridge, MA, 02138 Compensation $20.00/hour Job Description The Host is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous and efficient service to guests throughout their dining experience. He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions.

QUALIFICATIONS

High School diploma and/or experience in a hotel or a related field preferred. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be able to multi task. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must routinely meet deadlines. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions.

RESPONSIBILITIES

Approach all encounters with guests and employees in a friendly, service oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Comply with certification requirements as required for position to include Food Handlers , Alcohol Awareness, Safety, etc Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and other employees. Greet and seat guests at appropriate tables in a timely manner. Be attentive of guests' needs assist in providing a pleasant dining experience. Assist cashier in collection of money or credit cards from guests and servers as needed. Know how to prepare cashier report at the end of the shift. Pay out servers' and service attendants' tips if appropriate. Know how to properly take reservations for outlets. Ensure quality control of menus with regard to cleanliness and appearance. Perform opening and closing duties according to established side work checklist. Ability to answer the telephone according to standards.Have a complete knowledge of standards of service for receiving a room service order. Have a thorough knowledge of menus and current specials in all applicable departments. Assist servers and cashiers in the servicing of guests as needed. Know and understand the state liquor laws. Perform other duties as requested by management. Attend meetings/training as required by management. Interact and occasionally have unsupervised contact with guests and/or colleagues Maintain a high level of trust and responsibility Represent the company with certain level of reputation and good character as well as exercise sound judgement After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan

PROPERTY INFORMATION

The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table. The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England décor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event. Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts. #J-18808-Ljbffr Aimbridge Hospitality LLC