General Manager

Job Description

Job Description

Description:

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

Customer Service and Presentation:

As the General Manager, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand:

• Maintains a neat and organized Front Desk team and area at all times. This includes holding a team to professional clean dress.
• Sets the example for the team o the 3 S’s (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards.
• Keeps the team members engaged in their duties.
• Strive for high customer review ratings!
• ENJOY your team! GROW your team! And PLAY to your fullest potential

Financial Administrative:

• Manages groomers including quality control of work, safety, schedules, and client records
• Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
• Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency
• Develops team in up-selling and using dog evaluations to grow revenue
• Communications any concerns or needs to District Manager proactively and partnering after attempting to resolve issues
• Work with team to assure our Quality of Care sets the standards for dog care

Team Management:

• Creates staffing schedule and helps monitor daily schedules
• Maintains optimum staffing and development with all employees
• Leads by example by coaching all on contributing to a positive team-oriented culture
• Delivers written performance reviews and gives employees positive acknowledgment when due!
• Help coach the staff on our Dogtopia-isms
• The Rules by which we, as DOGTOPIANS live by are:
• We LOVE life unconditionally like a dog.
• We STAY loyal to our pack.
• We CHASE the absolute highest standards of safety.
• We PLAY to our fullest potential.
• We TREAT every day like it’s the Most Exciting Day Ever!
• Onboard all employees and insure each employee has the correct amount of training
• Clean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete.
• Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
• Inventory Management of cleaning, dog and First aid supplies.
• Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.

Benefits:

• It’s always bring your dog to work day!
• Education in basic dog obedience and training
• Fun, Dynamic team culture
• Career progression based on performance
• Additional certification programs are available
• Competitive wages with flexibility in scheduling
• Paid time off, medical benefits, and company incentives
• Dental insurance
• Vision insurance
• Referral program
• Employee discount
• Pet rider program
• Other

Required Skills/Abilities:

• Strong supervisory and delegation skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills for internal and external customers.
• Excellent sales and customer service skills.
• Thorough understanding of principles and methods used to promote, display, and sell products and services.
• Excellent organizational skills and attention to detail.
• Strong business acumen skills -analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Committed to the success of the team and not just as an individual.
• Proficient with Microsoft Office Suite or related software and POS systems.

Education and Experience:

• High school diploma or equivalent.
• At least three years of experience managing others and overseeing all areas of business.
• Franchise experience a plus

Physical Requirements:

• Prolonged periods of standing, walking and moving around the playrooms.
• Must be able to lift up to 50 pounds at times.

Other Requirements:

• Must love dogs.