Shift Lead

The Shift Leader is responsible for the operational excellence within the restaurant. This position is critical to Buffalo Wild Wing as the Shift Leader impacts the long-term viability of the restaurant by inspiring legendary experiences between friends, supporting team members and ensuring revenue and profit growth. RESPONSIBILITIES: GUEST Inspire legendary experiences between friends for our guests by creating an atmosphere of happiness and a sense of community. Models hospitality skills/behaviors by conducting 100% table visits of guests in the restaurant. Effectively handles guest complaints resulting in delighted guests as evidenced by customer satisfaction scores. Builds positive, professional relationships with members of the community. TEAM Leads shift meetings, builds camaraderie and solicits feedback. Creates implements and executes the department staff plan and ensures proper staffing levels are maintained to build sales and delight guests in their department. Oversees the human resource management function ensuring 100% compliance with all employment laws, company policies, guidelines and procedures. Identifies and brings issues regarding team members performance to the attention of management. OPERATIONS Adheres to standardized recipes 100% of time. Ensures the correct food ordered gets to the correct table 100% of time. Utilizes all compliance systems, manager tools and procedures with 100% integrity. Conducts administrative manager functions and completes end of day transactions by 3am. Maintains high cleanliness standards and holds team members accountable for adherence to daily, weekly and monthly cleaning schedules reflected in QSC score. Ensures adherence to ServSafe Alcohol, Food and HACCP standards as evidenced by health department audits. Assists in the rollout of new company programs, policies and procedures as requested. Ensures PCI compliance for all credit card transaction documents. Unloads trucks, pallets, and cases of food and beverage and puts in assigned locations. Other duties as assigned. SALES AND PROFIT Manages shifts to achieve sales and profit goals (including hourly labor and cost of sales). Ensures team meets or exceeds cost of sales actual vs. legitimate target. SKILLS/QUALIFICATIONS: Guest service mentality; has a genuine desire to serve the customer. Strong verbal communication and listening skills. Self starter who works independently with minimal supervision. Energetic and flexible. Maintains a calm, tactful demeanor when dealing with difficult situations. Manages multiple projects and timelines with a sense of urgency and follow through. Well organized and detail oriented. Forms strong working relationships within team. Identifies additional tasks to be completed and willingly assists others. Follows direction with focused attention. Ongoing learner; exhibits insatiable curiosity and an interest in self improvement. Minimum two years restaurant management experience preferred. Must possess proper food handlers and alcohol dispensing certifications. Physical Requirements NP Not Present O Occasional (Up to 25% of time) F Frequent (26%-74% of time) C Constant (75% or more of time) Requirements Standing/Walking: Remaining on one’s feet in an upright position at a workstation or moving about in a work area. (C) Sitting: Remaining in a normal seated position. (O) Carrying: Moving an object usually by holding it in hands or arms, or on shoulders. (C) Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs. Must be able to lift items up to 25 pounds. (C) Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force. (F) Travel: Requires traveling outside geographic area. (O) Stooping; Bending body downward and forward by bending spine at waist. (F) Bending: Bending knees to come to rest on knees or knee. (F) Reaching; Extending hands or arms in any direction. (C) Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands. (C) Bending/Twisting; Continual intermittent twisting of the spine. (F) Talking; Expressing or exchanging ideas by means of the spoken work. (C) Hearing; Receiving detailed information through oral communication. (C) Vision; Clarity of vision at near or far distances. (C) Computer usage or other special equipment operated. (C) Location - MI-Gaylord-Buffalo Wild Wings - MI - 2305 Snowdrift Drive #J-18808-Ljbffr