Senior Front Desk Registration - Latham

Senior Registration Associate – Outpatient Orthopedics Office – Latham, NY – FT This position is located at 1182 Troy Schenectady Road, Latham, NY. Employment Type Full time Shift Day Shift Description If you are looking for a position as Senior Registration Associate in a busy outpatient office, this could be your opportunity. At St. Peter's Health Partners we care for more people in more places. Position Highlights Quality of Life: Where career opportunities and quality of life converge Advancement: Strong orientation program, generous tuition allowance and career development Work/Life: Monday - Friday What You Will Do The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice. This includes performing front-end functions to support receipt of revenue cycle metrics consistent with excellence standards and practice workflows: Scheduling and registration Check-in Check-out Charge entry/claims End of day processes General duties including but not limited to: Document processing Scanning Inbox monitoring Ensure distribution of work throughout the team is sufficient to meet daily schedules Display leadership qualities Manage daily staffing needs in coordination with office and float pool managers Serve as a mentor and role model to all colleagues Schedule patient appointments to maximize patient access Handle all incoming calls and direct appropriately Register patient, obtain necessary consent forms and patient demographic data Collect copay at check-in or check-out when applicable, document monies collected and generate patient receipts Act as liaison between patients and clinical staff; monitor for delays and inform patient Schedule all follow-up appointments at check-out, including ancillary and/or diagnostic tests Obtain pre-authorizations for diagnostic testing for specialist office visits as assigned Obtain referrals for specialist office visits Consistently and accurately pass charges in accordance with office policies and procedures Process information by performing parsing to electronically file into the Electronic Medical Record and ensure accurate compliance with expected standards Maintain patient confidentiality and adhere to HIPAA regulations Work cooperatively with all team members to ensure quality patient care at all times Communicate respectfully and effectively with providers, clinical staff, colleagues, managers and others Cross-cover other areas as needed What You Will Need Strong leadership skills required Associate’s degree preferred, High School Diploma/Equivalent required Demonstrated proficiency with Microsoft Office and other computer applications Demonstrated experience delivering successful customer service Demonstrated experience handling multiple priorities in a deadline-driven environment Experience managing difficult customers respectfully and without confrontation Previous medical office experience preferred Ability to lift 25 lbs. Pay Range $18.50 - $23.90 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. #J-18808-Ljbffr Trinity Health