Field Analyst

Field Analyst

Required Skills & Experience:

Experience providing excellent customer service in previous roles

Ability to follow directions and show up on time

Pass background check and drug test

Valid drivers license since they will be working on a school campus

Nice to Have Skills & Experience:

Understanding of IT with the ability to troubleshoot basic hardware and software issues

A+ Certification

Prior End Client experience

Job Description:

An employer is looking for a Field Analyst to join their team. This person will be onsite at a campus to provide onsite tech support to students and staff. They will also help support the onsite tech in the library, classrooms, computer labs, etc. The analyst will perform brief inspection checks for damages & barcode labels (may be asked to print and affix missing underneath rugged case), perform iOS updates as needed, validate wireless certificates present and/or reset iPad from device or manually using desktop iTunes application if needed. The Analyst may also be pulled into random projects that pop up and need to be OK with a fluid environment and be able to pivot with ease. These projects may be refreshing iPads, updating laptops, etc. This person must be able to follow directions and be able to work in a team environment and provide excellent customer service. This position pays $14-$15/hr based on skillset and experience.