CareIQ Service Coordinator I

CareIQ Service Coordinator I

The CareIQ Service Coordinator provides administrative customer service and file management assistance to claimants, providers, claims professionals, and case managers regarding new and ongoing ancillary healthcare services. Utilizing proprietary systems and knowledge from training, a CareIQ Service Coordinator will provide excellent telephonic and written customer service to both inbound and outbound customers. This role operates with a high focus on accuracy, urgency and communication to ensure that services are completed on schedule and without interruption.

This is a remote position requiring a wired connection to your modem from a broadband internet network with a minimum bandwidth of at least 3 Mbps. The shift is Monday through Friday; 10:30AM - 7:00PM EST.

Essential functions and responsibilities include:

• Provide telephonic customer service in an inbound and outbound high-volume call-center environment
• Complete accurate data review and entry
• Able to learn and operate corporate proprietary systems
• Request and review treatment and appointment documentation to verify completion and accuracy
• Administrative review of claim referral orders, authorization, appointment notes and reports, ensuring alignment of pending and completed services
• Update all case stakeholders on a regular basis
• Type and proofread reports and correspondence via email and management systems
• Transcribe correspondence/reports from dictation
• Use problem solving and critical thinking skills to ensure daily scheduling challenges do not cause delays in securing appointments
• Meet departmental production and quality performance expectations
• Additional duties as assigned

Knowledge and skills required include:

• Process oriented and effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment
• Excellent written and verbal communication skills
• Ability to meet designated deadlines
• Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems
• Strong interpersonal, time management and organizational skills
• Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations
• Ability to work both independently and within a team environment

Education and experience required:

• High School diploma
• Prior work experience in a detail-oriented customer service environment

Pay range: $15.61 - $23.82 per hour

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.