Logistics Coordinator

Logistics CoordinatorThe role of a Logistics Coordinator is to identify and understand our customer's transportation needs. Your main responsibilities will include receiving, booking and scheduling transportation orders to ensure timely and accurate movement of freight and information. To be successful in this role one must be customer focused, should be able to think creatively about problems and overcoming them, and should have excellent interpersonal skills while delivering exceptional customer service to our customers.Responsibilities may include any/all of the below:Prepare, handle, and process documentation- including house and master air waybills, commercial documents and customs/regulatory documentsUpdate and/or load shipment information in a timely and accurate manner into our operating systemTimely freight dispatch to avoid disruptions in customer's supply chainCommunicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in personReview and monitor reports to understand individual performance, impact and opportunities for developmentAccurately execute invoicing based on established customer SOP's, rate shells and TariffsContribute to maintaining strong vendor relationships- airlines, trucking companies and othersMaintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirementsMeet key performance indicators in support of department, branch, product and company goalsDesire to understand overall department process flow and constantly seek opportunities for improved efficienciesEscalate problems or decisions to Management based on established guidelines and procedures when necessaryQualificationsMinimum Qualifications:High School DiplomaExcellent customer service skills; friendly, courteous, empathetic and helpfulEffective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive resultsStrong attention to detail and organizational skillsProven desire to learn and expand knowledge baseSense of urgency around all aspects of customer serviceEmotional resilience, can withstand stressWork effectively and productively with othersProficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)Fluent in EnglishDesired Qualifications:Bachelor's degree in Business, Supply Chain/Logistics or related field is preferred, but not requiredOne year of work experience in a customer service related roleAdditional InformationExpeditors offers excellent benefitsPaid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability Insurance401(k) Retirement Savings Plan (US only)Employee Stock Purchase PlanTraining and Personnel Development ProgramPlease note, this opportunity does not sponsor work visas and has no relocation assistance.All your information will be kept confidential according to EEO guidelines.