Technical Support Analyst
Full-time
Quantum World Technologies Inc.
IT Support or Technical Support
Location : Bellevue WA
Job Type: Full-Time Position
Job Summary
We are looking for an IT Support professional to provide technical assistance to end users, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations.
Responsibilities
- Provide L1/L2 technical support to users through phone, email, chat, and tickets.
- Troubleshoot Windows desktops, laptops, printers, and other IT devices .
- Support Microsoft Office 365, Outlook, Teams, and other business applications .
- Escalate complex technical issues to appropriate support teams.
- Maintain knowledge articles and technical documentation.
- Follow IT security, support, and company procedures.
Required Skills
- 2+ years of experience in IT Support / Technical Support / Service Desk .
- Strong knowledge of Windows 10/11 .
- Experience with Office 365 / Microsoft 365 .
- Good communication and problem-solving skills.
Vacancy posted 8 hours ago
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