Program Manager

Job Description

Job Description

Description:

Program Manager

You're Not Managing a Program... You're Leading a Team That Changes Lives.

Imagine walking into work knowing that an entire home runs better because of your leadership.

Staff know what success looks like.
Clients receive exceptional care.
Families have peace of mind.
Your team feels supported.
Problems get solved before they become crises.

That's what Program Managers do at Rise & Shine.

This isn't a desk job.

You'll spend part of your day coaching employees, checking documentation, solving problems, ordering groceries, preparing for audits, helping staff grow, answering questions, and occasionally jumping in to help your team when they need it most.

You'll wear a lot of hats.

Leader.
Coach.
Teacher.
Problem Solver.
Mentor.
Occasional Hero.

Your day might include:

• Coaching and developing your team
• Solving staffing challenges
• Visiting programs and supporting staff
• Completing audits and documentation reviews
• Ensuring medications and medical appointments stay on track
• Managing program budgets and household operations
• Being the person everyone can count on when something unexpected happens

We're looking for someone who:

• Leads by example.
• Holds people accountable while treating them with respect.
• Can juggle multiple priorities without losing sight of the mission.
• Doesn't wait for problems—they solve them.
• Believes great leadership means serving both employees and the people we support.

You'll typically work a 40–50 hour week, but flexibility matters. Sometimes leadership means staying a little longer, covering a gap, or making sure the people we support continue receiving excellent care.

Here's the best part...

You won't spend your career selling products.

You'll spend it building people.

Helping employees become stronger leaders.
Helping clients become more independent.
Helping families feel supported.
Helping your community become better.

If you're looking for leadership with purpose instead of just another management position...

Rise & Shine is looking for you.

• Two or more years of experience in a supervisory role in a residential, educational, or vocational setting serving people with disabilities; or a bachelor’s degree in social work, special education, psychology, or a related field; or an equivalent combination of education and experience totaling more than four years.Experience writing, reviewing, and implementing Individual Support Plans (ISPs).
• Ability to review and critique Behavioral Support Plans (BSPs) and Nursing Care Plans.
• Knowledge of Oregon Administrative Rules, licensing expectations, and program compliance requirements.
• Strong leadership, staff-management, coaching, and accountability skills.
• Strong organization, time management, documentation accuracy, and ability to prioritize competing needs.
• Clear, compassionate communication and sound judgment with individuals supported, staff, families, leadership, and outside partners.
• Must demonstrate a positive, solutions-oriented mindset and professional attitude.
• Must pass and maintain all Oregon-mandated criminal background screenings and eligibility requirements applicable to the position.
• Must have a valid Oregon driver’s license and remain insurable by the company’s insurance provider.
• Must be able to work on-site and use computers and electronic systems for extended periods of time as required by the position.
• Training and Certification Requirements
• Must successfully complete and maintain all trainings, certifications, competency requirements, and continuing education required by federal and state law, Oregon Administrative Rules, licensing entities, program protocols, and company policy.
• Must be physically capable of demonstrating and performing all required intervention techniques, support strategies, rescue procedures, emergency response protocols, and other duties associated with such trainings and certifications, as appropriate to the position and the needs of the individuals supported.

Physical and Work Requirements

• Must be able to lift up to 40 lbs. and perform physical support tasks such as bending, squatting, pushing, pulling, reaching, kneeling, crouching, transfer-related support, and assisting individuals as needed, within training, program protocols, and company safety guidelines.
• Must be able to stand and walk for extended periods of time and navigate stairs as required by program environments.
• Must be able to safely perform personal care, mobility support, household tasks, and community-based activities as required by individual support plans and program needs.
• Must be physically capable of responding appropriately in emergency situations.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

If you can commit to and live with the following principles, then you are the type of person who will be successful and help our company thrive. If you feel this level of engagement is not right for you or that you’re not willing or able to participate with us at this level, we are not a good fit for you. Our expectation is that you will take the steps necessary to do what you say you are going to do and be accountable for your actions. In other words, live “Above the Line.”We understand that not every person is ready for this level of performance, and we appreciate the honesty of those who decide this is not the right place for them. On the other hand, you would make an ideal candidate to join our company if you are willing to commit to the following Above the Line principles:

• Accountability: See It, Own It, Solve It, Do It
• Become part of the solution
• Respect for others and their feelings
• Act now!
• Ask the question: “What else can I do?”
• Ask the questions: “What coaching do you have for me?” and “What can I do better?”
• Personal ownership and pride
• Reject average
• Show others that you care

Coaching teaches people how to improve their performance. Training teaches people what to do. Culture teaches people how to treat each other. Most of the employees we terminate are fired for a lousy attitude and a cultural miss, not because they forgot the skills that got them hired in the first place.