Body Shop Customer Service Rep

Carbone Collision

Now Hiring a Body Shop Customer Service Representative (CSR)!

Schedule: Mon-Friday 8 am 5 pm

You will be reporting to the Body Shop Manager. This is an onsite position in Utica, NY.

Our Collision Center is looking for a Customer Service Representative, or CSR, who excels at providing an excellent customer experience. Do problem-solving skills come naturally to you? Your target is to ensure excellent service standards, respond to customer inquiries and maintain high customer satisfaction.

Responsibilities:

• Respectful to customers.
• Respond promptly to customer inquiries.
• Communicate with customers through multiple channels.
• Acknowledge and resolve customer complaints.
• Keep records of customer interactions, transactions, comments and complaints.
• Other responsibilities as assigned.

Requirements:

• Stay calm in stressful/emotional situations.
• Comfortable using computers.
• Assist customers through chat and email support.
• 3+ years of experience working with customer support.
• At least 18 years of age.
• Valid license in state of residence.

Hourly Rate: $16.00-$20.00

Actual pay offered may vary depending on experience, job-related knowledge, and location.

Information about LITHIA's comprehensive benefits can be reviewed on our careers site.

Benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays and PTO
• Paid Family Leave
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.