Supervisory Veterans Service Representative (AVSCM)
US Department of Veterans Affairs
Job Title
Supervisory Veterans Service Representative (AVSCM)
Duties
The incumbent:
- Plans, organizes, coordinates, directs, and controls the work of the division.
- Directs staffing, placement, assignment, and training of division personnel to manage division workflow/productivity.
- Directs program activities for the delivery of VA benefit programs for veterans, their dependents, and beneficiaries.
- Exercises final authority for the full-range of division's personnel actions in the absence of the veterans service center manager.
- Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division.
- Maintains the highest technical and professional authority to make final decisions in the types of claims considered most difficult or critical which commit the federal government to unusual liability.
- Forecasts both short and long range workload of the division so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided.
- Approves written responses to congressional, white house, and other special inquiries concerning VA benefits.
- Serves as technical advisor to the veterans service center manager and regional office director for the administration of compensation and pension programs.
- Establishes and maintains effective relationships with various civic and veteran organizations.
- Ensures equal opportunities for all division employees and supports equal employment opportunity (EEO) policy/goals.
- Reviews the most complex cases prior to final claims determination.
Work Schedule
Full time, Monday through Friday, 7:30AM-4:00PM
Position Description/PD#
Supervisory Veterans Service Representative (AVSCM), 05055A
Relocation/Recruitment Incentives
Not Authorized
Financial Disclosure Report
Not required
Bargaining Unit
No
US Department of Veterans AffairsVacancy posted 3 days ago
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