Mortgage Customer Service Representative

Job Description

Job Description

Bilingual Spanish Mortgage Customer Service Representative

LHH Recruiting is assisting our client in Albuquerque, NM to hire on a contract basis a Bilingual Spanish Mortgage Customer Service Representative. The ideal candidate will have at least 2 years of experience in the mortgage servicing industry, proficiency with MSP Mortgage software, and a proven ability to communicate effectively with customers over the phone.

Responsibilities:

• Provide exceptional customer service to mortgage clients via phone, addressing inquiries and resolving issues related to mortgage servicing.
• Utilize MSP Mortgage software to access, update, and manage customer accounts.
• Research and resolve account discrepancies, payment issues, and servicing questions.
• Collaborate with internal teams to ensure timely and accurate processing of customer requests.
• Maintain detailed records of customer interactions and follow up as needed.
• Ensure compliance with company policies and industry regulations.

Requirements:

• Minimum 2 years of experience in the mortgage industry (required) and fluency in Spanish.
• Proficiency with MSP Mortgage software (required)
• Experience speaking with customers over the phone (required)
• Strong communication and problem-solving skills
• Attention to detail and ability to multitask
• High school diploma or equivalent; additional education a plus

Pay Details: $20.00 to $23.00 per hour

Search managed by: Chris Collins

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.