Mortgage Payment Processing & Customer Service Representative

Mortgage Payment Processing and Customer Service

LHH Recruitment is partnering with a servicing company in Albuquerque, NM who is in search of a payment processor and customer service representative. While there will be some phone calls in this role, it is primarily a behind the scenes processing position. This is fully onsite, Monday-Friday 7:30am-4:30pm. Pay is up to $22/hr.

Key Responsibilities

• Perform daily document scanning, indexing, and end-of-month (EOM) scanning to ensure accurate electronic recordkeeping.
• Organize, file, and maintain trailing loan documents while ensuring complete and compliant loan files.
• Input and verify daily Adjustable-Rate Mortgage (ARM) index rates within the MSP servicing system.
• Prepare and process daily check deposits while maintaining accuracy and balancing payment records.
• Post borrower mortgage payments accurately and in a timely manner, researching and resolving payment discrepancies as needed.
• Prepare and assist with endorsement letters related to mortgage servicing transactions.
• Create and organize loan files for secure vault storage while assisting with audits of newly boarded loans to ensure documentation accuracy.
• Securely dispose of processed checks and confidential financial documents in accordance with company policies and compliance standards.
• Review, process, and maintain ACH authorization forms, ensuring accurate setup and updates for electronic payments.
• Generate and mail payment forwarding letters to borrowers when servicing transfers or payment redirection is required.
• Prepare and send manual payment rejection letters, clearly communicating the reason for rejected or returned payments.
• Maintain and update the Suspense Account Tracker by researching unapplied or partial payments and ensuring timely resolution.
• Generate and mail partial payment notification letters in accordance with servicing guidelines.
• Research payment exceptions and work with internal departments to resolve unapplied funds and payment discrepancies.
• Accurately enter borrower and payment information into the mortgage servicing system while maintaining data integrity.
• Respond to borrower inquiries regarding payment processing, ACH transactions, suspense balances, and payment history.
• Maintain confidentiality of borrower information while adhering to federal regulations, investor guidelines, and company servicing procedures.

Qualifications

• Previous experience in mortgage servicing, mortgage payment processing, banking, financial services, or a call center environment preferred.
• Excellent attention to detail and data entry accuracy.
• Comfortable working in a fast-paced, deadline-driven environment.
• Ability to multitask while maintaining a high level of accuracy.
• Proficiency with Microsoft Office, including Outlook and Excel.
• Experience using mortgage servicing systems is a plus.
• High School Diploma or GED required.