Mortgage Customer Service Representative

Bilingual Spanish Mortgage Customer Service Representative

LHH Recruiting is assisting our client in Albuquerque, NM to hire on a contract basis a Bilingual Spanish Mortgage Customer Service Representative. The ideal candidate will have at least 2 years of experience in the mortgage servicing industry, proficiency with MSP Mortgage software, and a proven ability to communicate effectively with customers over the phone.

Responsibilities:

• Provide exceptional customer service to mortgage clients via phone, addressing inquiries and resolving issues related to mortgage servicing.
• Utilize MSP Mortgage software to access, update, and manage customer accounts.
• Research and resolve account discrepancies, payment issues, and servicing questions.
• Collaborate with internal teams to ensure timely and accurate processing of customer requests.
• Maintain detailed records of customer interactions and follow up as needed.
• Ensure compliance with company policies and industry regulations.

Requirements:

• Minimum 2 years of experience in the mortgage industry (required) and fluency in Spanish.
• Proficiency with MSP Mortgage software (required)
• Experience speaking with customers over the phone (required)
• Strong communication and problem-solving skills
• Attention to detail and ability to multitask
• High school diploma or equivalent; additional education a plus

Pay Details: $20.00 to $23.00 per hour