Enterprise Account Manager

About the Opportunity The organization’s mission is to make hiring work for everyone. This is achieved by going to great lengths to hire great people, who are believed to be the foundation of success. Within this organization, you will join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability to achieve its mission. Join to do the best work of your career, solving meaningful problems with remarkable teams. The organization is looking for an Enterprise Account Manager to join the team! The Account Management team drives customer retention, growth and expansion opportunities, as well as continued product optimization and adoption. As an Enterprise Account Manager, you will own the renewals and upselling of new products into the rapidly growing ecosystem of customers. You will ensure a premium experience for customers by understanding their core business objectives and motivating change in their organization. In addition, you’ll partner with the Customer Success, Marketing, Product, and Finance teams to streamline workflows and communication processes. Key Characteristics for Success A strategic hunter - thrives in a dynamic environment, clearly sees the full picture of an account, and always recommends the best solutions that drive value for both customers and the organization’s revenue. A thoughtful mediator - is consultative and receptive under pressure, and can build and defend a pricing structure on the spot rather than just smoothing the conversation over. A collaborative teammate - loves working with others and relies on strong partnerships to achieve the best outcomes for customers. A builder and problem solver - is not afraid to test, iterate, and chip in ideas when it comes to solutions. Leverages AI tools to create custom workflows and streamline tasks. Can roll with the punches and adapt, and is excited to be a part of the solution. Key Responsibilities Effectively manage a book of business consisting of the most strategic accounts. Build, present, and defend data-backed pricing structures directly with procurement and finance stakeholders, driving alignment across broader buyer groups to close deals. Develop strategic account plans that map out expansion and other upsell opportunities. Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives. Partner with Customer Success Managers and leverage product expertise to solution for customer pain points. Position yourself as a strategic partner to key stakeholders and champions within named accounts. Diagnose and clearly mitigate churn risks, owning resolution strategies and advising sales leadership on ideal resolutions wherever appropriate. Be an active participant in building and improving internal operational processes. Travel occasionally to on-site client meetings, industry events and conferences, internal sales kick-offs, etc. Additional projects and responsibilities as business needs require. Required Qualifications Several years of demonstrated experience in account expansion and renewals working with executive collaborators within Enterprise accounts (1,000+ employees). A consistent track record of meeting or exceeding quotas. Excellent project management skills. The ability to construct, present, and defend complex pricing structures directly with procurement and finance, not just manage the relationships around them. Proven ability to solve complex problems through a consultative approach, effectively managing customer expectations while navigating challenges often outside of your direct control. Mastery in lifecycle revenue management, delivering high-accuracy forecasting for both renewals and expansion within a complex enterprise portfolio. Experience acting as a strategic advisor to senior leadership by synthesizing portfolio data into actionable insights regarding market themes, risk mitigation strategies, and growth opportunities. Experience with HR industry and SaaS, a plus. Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren’t always in alignment with a given role - these are qualities that are valued. If you don’t meet 100% of the qualifications outlined above, you are still strongly encouraged to apply. Applicants must be currently authorized to work in the United States on a full-time basis. The national pay for this role is $123,750.00 base pay. Individual compensation will be commensurate with the candidate’s experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. The organization provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, short-term and long-term disability coverage, a 401(k) plan and company match are offered. U.S. based employees also receive, per calendar year, up to 14 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure, and exempt employees have flexible paid time off (PTO). The anticipated closing date for this role is Wednesday, August 19, 2026. Who we are The organization lives by its mission through using its own product to help hire the right person for the job, every time. There is a commitment to designing and responsibly using AI tools to transform how work is done while keeping people at the center. This is a remote-first company with shared office spaces and optional co-working spaces that provide flexibility to do the best work anywhere. The organization takes an active role in its growth through a performance review program committed to providing actionable feedback, and a bonus structure that rewards great performance. The belief is that bringing together a variety of perspectives makes the company stronger, and leaders are nurtured who create an inclusive culture and invest into employee resource groups that celebrate differences and life experiences. The organization is proud to have built an award-winning culture. The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.