Client Care Specialist

Client Care Specialist – Veterinary Specialty Hospital

$20.50–$23.50/hour, based on experience Team members also receive double-time pay for working Ethos-observed holidays. Full-time opportunities | Veterinary Specialty Hospital of North County

Current Openings:

• Wednesday–Saturday | 8:30 AM–7:00 PM

Join our team as a Client Care Specialist and make a meaningful difference for pets and the people who love them.

At Veterinary Specialty Hospital of North County, our Client Care Specialists are an essential part of the veterinary care team. You'll be the calm, confident point of contact families rely on while partnering closely with our Emergency and Specialty teams to create a supportive, organized, and compassionate experience from arrival through discharge.

Get to Know Us At Veterinary Specialty Hospital of North County, we're a team that shows up for each other as much as we do for our patients and their families. As part of Ethos Veterinary Health, we have access to advanced emergency and specialty resources while maintaining the personal, supportive, team-focused environment that makes our hospital a special place to work.

If you're looking for a veterinary hospital where collaboration, compassion, and professional growth matter, you'll feel right at home with us.

Why You'll Love This Role As a Client Care Specialist, Veterinary Receptionist, or Veterinary Client Service Representative, you'll support families during routine visits as well as urgent and emotional situations.

You'll work closely with veterinarians, Veterinary Technicians, and other hospital teams while managing a fast-paced front desk, high call volumes, patient flow, financial transactions, and ongoing client communication.

In Your Day-to-Day, You Will

• Welcome clients, check in patients, and coordinate appointments and emergency cases with the medical team.
• Manage a high volume of incoming calls, callback requests, and client communications.
• Keep clients informed throughout their pet's visit while coordinating updates with technicians and veterinarians.
• Process check-outs, estimates, payments, and other financial transactions accurately.
• Maintain accurate client and patient information within the hospital's practice management system.
• Support families during urgent, stressful, and emotionally difficult situations with compassion and professionalism.
• Complete follow-ups and post-visit tasks to ensure clients feel supported after leaving the hospital.
• Collaborate across Emergency, Specialty, and Client Care teams to maintain efficient hospital and patient flow.

What You Bring

• 2+ years of veterinary hospital experience required in General Practice, Emergency, or Specialty veterinary medicine.
• Experience must include working within a veterinary hospital environment; animal handling experience alone does not meet this requirement.
• Strong veterinary client service, reception, and communication skills.
• Ability to communicate clearly, compassionately, and confidently with clients and veterinary professionals.
• Strong organization and attention to detail with the ability to manage multiple priorities.
• Comfortable working in a fast-paced specialty and emergency veterinary environment.
• Ability to remain calm and professional when supporting clients through urgent or emotional situations.
• Proactive, collaborative approach to teamwork and client service.

Perks & Benefits

Fun & Supportive Culture:

• Annual holiday parties, monthly birthday celebrations, and employee appreciation activities
• Monthly hospital newsletter, The Scoop
• Paid volunteering opportunities for community events
• Dedicated Client Care Appreciation Week
• On-site social worker supporting employee well-being

Professional Growth:

• Partnership with the Purdue Veterinary Technician Program and Ethos-sponsored scholarships
• VetBloom access with free online continuing education and training
• Opportunities for advancement into clinical and leadership positions

Pet Perks:

• 75% employee pet discount
• Discounted employee feeding programs through Hill's, Royal Canin, and Purina
• Free annual exam, vaccines, and lab work for eligible pets enrolled in our on-site Blood Bank's Blood Donor Program

Full-Time Benefits:

• Five days of sick time and two weeks of accrued PTO, increasing with tenure
• $100 annual uniform allowance
• Medical, dental, vision, disability, and life insurance options
• Flexible Spending Accounts available after 30 days
• 401(k) with employer contribution
• Employee Assistance Program (EAP), including mental health, financial, legal, and identity theft support

Location Highlight Veterinary Specialty Hospital of North County is located in San Marcos and is accessible to veterinary professionals throughout Vista, Escondido, Carlsbad, Oceanside, Encinitas, Rancho Bernardo, Poway, Fallbrook, Temecula, Murrieta, and surrounding North County San Diego communities.

Join Us If you're an experienced Client Care Specialist, Veterinary Receptionist, Veterinary Customer Service Representative, Veterinary Client Service Coordinator, or Veterinary CSR with at least two years of veterinary hospital experience, we'd love to hear from you.

Apply today and join the Client Care team at Veterinary Specialty Hospital of North County.

About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class veterinary medicine and help shape what veterinary care becomes next.

Across our network of specialty and emergency veterinary hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary professionals in hospitals designed for learning, collaboration, and clinical excellence.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow professionally and personally.

Equal Opportunity Employer Ethos Veterinary Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Employment decisions are based on qualifications, competence, merit, and business need.