(USA) Senior Manager, Operations Improvement

Position Summary The Senior Manager, Operations (Omni Returns - Claims Strategy & Optimization) will lead strategic initiatives focused on maximizing recovery and financial outcomes across Walmart’s multi‑billion‑dollar returns ecosystem. This role sits at the intersection of strategy, operations, and advanced analytics, with a mandate to unlock value through intelligent, scalable decisioning systems. The role drives recovery, shapes omni‑channel returns strategy, and redesigns end‑to‑end operational processes—leveraging advanced analytics and AI‑driven decisioning to enhance traceability, enable best‑in‑class associate tools, and optimize financial flows across the returns lifecycle. What You’ll Do Lead strategies to maximize recovery and financial outcomes across omni‑channel returns and claims. Design and scale intelligent decisioning systems (including AI/ML‑driven frameworks) to optimize disposition, recovery, and end‑to‑end value. Redesign and optimize end‑to‑end returns and claims processes, improving efficiency, accuracy, and scalability across store and eCommerce channels. Drive improvements in traceability, visibility, and financial flows across the returns lifecycle to enable better decision‑making and P&L outcomes. Partner cross‑functionally with Product, Engineering, Operations, Supply Chain, Finance, and AP to build scalable solutions and influence roadmaps. Lead enterprise change management and field enablement—driving adoption through training, communications, and ongoing engagement across a distributed store network. What You’ll Bring Bachelor’s degree in Business, Operations, Analytics, Computer Science, or related field OR equivalent experience. 5+ years of experience in eCommerce, omni channel retail, product, operations, or related domain. 3+ years of experience leading cross‑functional initiatives across product, engineering, and business teams. Demonstrated proficiency in leveraging AI/ML‑driven tools to solve complex business problems. Experience building or applying intelligent agents, automation, or decisioning systems is a strong plus. Experience developing, implementing, or operationalizing policies, rules, or decision frameworks at scale. Demonstrated experience using data and analytics to drive business decisions (e.g., SQL, Excel, Tableau, or similar tools). Minimum Qualifications Bachelor’s degree in Business Administration, Engineering, Operations, or related field. 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience. Bachelor’s degree in Business or related field and 4 years’ experience in retail operations, content development, project management, or related area OR 6 years’ experience in retail operations, content development, project management, or related area. Preferred Qualifications Leadership of cross‑functional task forces or projects. Master’s in Operations Management or Business Administration. Project Management Professional (PMP) certification. Six Sigma Black Belt or Green Belt certification. Microsoft Office proficiency, retail industry experience, training and development experience. Experience with working on cross‑functional teams or projects. Experience in retail operations, content development, project management, or related area. Primary Location 805 Respect, Bentonville, AR 72716, United States of America 1504 N Parham Rd, Richmond, VA 23229-4621, United States of America Equal Opportunity Employer Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity—unique styles, experiences, identities, abilities, ideas and opinions—while being inclusive of all people. #J-18808-Ljbffr Walmart