Customer Service and Production Planning Coordinator

Benefits:

Health insurance

Paid time off

Competitive salary

About the Role:

Join Integrity Roofing & Siding in San Antonio, TX, as a Customer Service and Production Planning Coordinator! In this dynamic role, you will be the vital link between our customers and production teams, ensuring seamless communication and exceptional service. This is an owner/operator small business where the owners are involved, supportive and present in the success of the company!

Responsibilities:

Scheduling and confirming appointments with customers

Coordinate customer inquiries and provide timely responses to ensure satisfaction

Daily, weekly and monthly reporting of activity per job, per project

Maintain accurate records of customer interactions and project statuses

Collaborate with sales and production teams to align customer expectations with deliverables

Assist in resolving customer issues and complaints promptly and professionally

Handle contract intake process and production scheduling

Prepare reports on customer feedback and production metrics for management review

Support back-office procedures and vendor relationships

Requirements:

Proven experience in customer service or production planning, preferably in the construction industry.

Strong organizational skills with the ability to manage multiple tasks simultaneously.

Excellent communication and interpersonal skills to foster positive relationships.

Proficiency in project management software and Microsoft Office Suite.

Detail-oriented mindset with a focus on accuracy and quality.

Ability to work independently and as part of a team in a fast-paced environment.

High school diploma required; associate degree or higher preferred.

Positive attitude and a commitment to delivering outstanding customer service.

About Us:

Integrity Roofing & Siding has proudly served the San Antonio community for over a decade. Our commitment to quality craftsmanship and exceptional customer service has earned us a stellar reputation among homeowners. Join our dedicated team and experience a supportive work environment where your contributions are valued and recognized.