Director, Operations
Urban Grid
Director, Operations
The Director, Operations is a highly visible leadership role responsible for driving operational performance, safety, and value optimization across a portfolio of utility-scale solar and battery energy storage system (BESS) assets. This role serves as the primary operational leader internally and externally, interfacing with executive leadership, investors, partners, and third-party service providers. The Director, Operations will build trust through disciplined execution, transparent reporting, and consistent delivery of results aligned with the company's mission.
The Director, Operations is critical to delivering Sustainable Operational Excellence through safe, compliant, and performance-driven operations, reinforced by a strong culture of accountability and continuous improvement. This position owns end-to-end operational execution across the asset lifecycle, including onboarding new projects and leading transition from construction through care, custody, and control to long-term operations.
Operational Leadership & Visibility
- Serve as the operational face of the portfolio to senior leadership, investors, and external partners
- Provide clear, data-driven insights on performance, risks, and optimization opportunities
- Build credibility through consistent delivery, transparency, and disciplined execution
- Accountable for communicating operational performance, risks, and mitigation strategies to internal and external stakeholders
Safety Leadership & Culture
- Champion and embed a proactive, zero-compromise safety culture across all operations
- Ensure safety is integrated into all operational decision-making and vendor expectations
- Partner with HSE to continuously improve safety performance and compliance
- Accountable for enforcing safety standards across all teams and providers, with authority to halt operations where unsafe conditions exist
Portfolio Performance & Accountability
- Accountable for delivering portfolio performance against budget, contractual obligations, and operational targets, including:
- Availability and reliability
- Production / generation performance
- Forced outage reduction
- Drive continuous improvement initiatives to maximize uptime and asset value
- Accountable for execution and closure of all corrective actions required to address performance gaps
Root Cause Resolution & Performance Improvement
- Ensure all underperformance is investigated and resolved in a timely and structured manner
- Accountable for translating root cause findings into executable actions and ensuring full resolution across the portfolio
- Partner with Reliability Engineering to implement technical recommendations and performance improvements
O&M Oversight & Vendor Accountability
- Provide full oversight of third-party O&M providers with clear KPIs, SLAs, and performance expectations
- Accountable for identification, prioritization, and execution of all site repairs and corrective work that fall outside the scope of O&M contracts and OEM warranties
- Conduct structured performance reviews and enforce corrective actions
- Accountable for ensuring O&M providers execute in accordance with defined standards, maintenance programs, and reliability strategies
- Drive standardization and disciplined execution across all operating assets
Asset Lifecycle & Project Onboarding
- Lead onboarding of all new assets into the operating portfolio
- Partner with Construction and EPC teams to support:
- Commissioning and punch list closure
- Documentation readiness
- Warranty tracking and enforcement
- Lead transition through care, custody, and control (CCC)
- Own operational readiness decisions and provide final approval for transition from construction to operations, including acceptance of operational risk
Cross-Functional Execution
- Partner with Asset Management to align operational execution with commercial and financial objectives
- Collaborate with Reliability Engineering, SCADA/OT, and HSE teams to deliver integrated solutions
- Serve as the primary execution bridge across construction, engineering, and operations
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