Branch Manager

Branch ManagerThe Branch Manager supports the Executive Director in the overall management, growth, and compliance of a branch of the home care agency. This role oversees day-to-day operations, ensures clinical and non-clinical excellence, drives referral growth, and supports the agency's mission to deliver high-quality, compassionate care to clients in New York. This position works onsite at our office in Holbrook. Salary starts at $80,000.Responsibilities:Oversee the daily operations of the branch, ensuring efficient delivery of home care services.Maintain compliance with New York State Department of Health (LHCSA regulations) and agency policies.Supervise office staff, schedulers, and field staff (caregivers, nurses, home health aides).Ensure timely and effective scheduling and staffing to meet the delivery of authorized client needs in a timely mannerMonitor key operational metrics (caregiver retention, fill rate, visit compliance, client satisfaction).Monitor intake process for new clients, ensuring accurate assessments, and care coordination for smooth onboarding.Ensure care plans are developed, updated, and followed appropriately.Resolve client or family concerns promptly, escalating to Executive Director when necessary.Ensure branch compliance with all state, federal, and payer requirements (Medicaid, MLTC, waiver programs, VA, private pay).Partner with billing/revenue cycle management to reduce denials, address authorization issues, and maintain positive cash flow.Coach and mentor branch staff to meet performance expectations.Conduct weekly staff meetings to align on client updates, staffing needs, and operational challenges.Collaborate with clinical leadership to ensure quality documentation and caregiver oversight.Achieve high client/family satisfaction scores and strengthen NHTD/TBI Waiver program performance.Support Executive Director to meet or exceed revenue, hours, and budget targets for the branch.Adhere to agency policies, accreditation standards and federal/state regulations relevant to the accounts payable process.Protect patient confidentiality and ensure compliance with HIPAA.Ensure respect for patient rights in all interactions, addressing grievances appropriately and reporting any allegations of abuse/neglect immediately.Identify and respond appropriately to emergencies and report accidents/incidents promptly.Qualifications:Associate degree in a related field is preferredMinimum of 3 years of home care experience is requiredStrong problem-solving and decision-making abilities.Knowledge of home care standards, policies, and reimbursement practices.Commitment to patient-centered, safe, and compassionate care.Benefits:401k with employer matchHealth insurance (including employer paid health plan option)Dental insuranceVision insuranceLife insurance/Disability InsuranceHealth Savings Account & Flexible Spending AccountPTO with increasing accrual based on tenureWhy Join Us You will be part of a collaborative team committed to patient-centered care, clinical excellence, and professional growth. We offer a supportive environment where your expertise has a direct impact on patient outcomes and organizational success.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.