Surgical Counselor

SURGICAL COUNSELOR

About US Eye: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation's leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 55 clinics and 5 surgery centers, led by over 100 providers and more than 1,200 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.

About Carolina Eyecare Physicians: Carolina Eyecare Physicians is one of the nation's leading multi-disciplinary physician groups, providing patients worldwide with care in ophthalmology, optometry, cosmetic facial surgery, and skin care. With several locations throughout Charleston and the surrounding area, we are proud to offer our patients convenient access to nationally renowned surgeons, compassionate staff members and cutting-edge technology.

For over 30 years, the board-certified ophthalmologists and optometrists at Carolina Eyecare Physicians have provided for the eye care needs of Lowcountry patients. Our Mission is to "Bring Clear Vision to Life" through compassionate relationships and the unending pursuit of excellence in eye care. At Carolina Eyecare Physicians, we strive to provide our patients with the opportunity to experience a more rewarding and enjoyable life. We hope you come in with high expectations and leave with them exceeded. We consider it an honor to be entrusted with your care.
JOB SUMMARY: The Surgery Counselor is responsible for oversight of surgery services including but not limited to, answering phones, patient lead tracking and follow-up, surgical counseling, surgery scheduling, coordination of post and/or co-managed care.

ESSENTIAL JOB FUNCTIONS:

• Educate patients on surgical procedures and pricing.
• Key contact person for all refractive surgery inquiries, lead tracking and reporting, including those from patients, physicians, and staff members, as well as refractive vendors.
• Must be available to periodically attend evening and weekend events.
• Monitor and coordinate social media efforts as it relates to refractive surgery.
• Work with practice's OD outreach coordinator to support needs of optometric network. This may include follow-up correspondence, development of education materials, optometric staff training, and hosting refractive related events in OD offices.
• Coordinate with OD outreach coordinator to have appropriate forms for OD co-management and working with physicians to ensure appropriate protocols are followed to ensure quality outcomes and high patient satisfaction.
• Effectively plan, communicate, and work with physician or Director of Operations to keep staff updated on progress of refractive surgery programs.
• Develop and monitor internal systems (scheduling new patient tracking, responding to web inquiries, patient correspondence, referral source follow-up).
• Develop and maintain patient database for lead tracking and follow-up; identify targe patients for mailings and telephone calls.
• Coordinate with Director of Operations and external marketing vendors to enhance refractive inquiries and increase word-of-mouth referrals into refractive program.
• Coordinate with Director of Operations to make sure appropriate financing programs are available to patients to reduce financial barriers to surgery.
• Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

COMPETENCIES:

• Demonstrated ability to follow oral and written instructions.
• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write and perform mathematical calculations.
• Must be able to maintain high degree of confidentiality. Ability to multi-task, work in a fast-paced environment and manage time accordingly in order to meet deadlines and requirements of the organization.
• Ability to follow instructions, work well with others and alone with minimal supervision.
• Ability to document reports and work orders in both a technical and easy to understand manner.
• Demonstrated knowledge of surgical terminology.
• Demonstrated professional mannerism and attire.
• Demonstrate ability to counsel and educate patients on procedures.

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE:

• High School Diploma required, college degree preferred including business-related courses and/or appropriate years of experience relevant to sales and customer service
• One to two years of experience in an ophthalmic practice setting preferred.
• One to two years of marketing, sales, hospitality and/or customer service experience.
• Experience in a surgery center or in a related area with knowledge of surgical protocol and practices

Position Type and Expected Hours of Work:

• This is a full-time position located in Mt. Pleasant, SC
• Days and hours are Monday through Friday 8am - 5pm with the opportunity for occasional overtime.

Benefits:
401(K) Company Match
Medical and Dental Insurance
Vision Benefits
Flexible Spending Accounts
Pet Insurance
Disability Insurance
Life Insurance
Continuing Education
Paid Time Off

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.