Patient Financial Services Counselor

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Financial Services Counselor based in United States. This remote role supports patients in understanding and managing the financial responsibilities associated with their healthcare services. You’ll provide personalized guidance on payment options, Medicaid eligibility, financial assistance programs, and self-pay obligations. The position combines financial counseling, account analysis, customer service, and problem-solving in a patient-centered environment. You’ll help patients and guarantors understand their options while developing practical action plans to resolve outstanding responsibilities. The role may also support patient inquiries through a financial services call center. Success requires strong communication, attention to detail, healthcare financial knowledge, and a consistent commitment to exceeding patient expectations. This is a full-time remote opportunity working primarily during daytime-to-evening hours. Accountabilities - Provide financial counseling to patients both virtually and through other available service channels. - Explain healthcare payment options, Medicaid eligibility requirements, financial assistance programs, and applicable self-pay responsibilities. - Prepare self-pay liability price estimates when required. - Analyze patient accounts to understand outstanding financial obligations and identify appropriate resolution strategies. - Develop and implement action plans that educate patients and guarantors about their financial responsibilities and available options. - Assist patients in navigating billing, payment, and financial assistance processes with professionalism and empathy. - Respond to patient inquiries through the Patient Financial Services call center as needed. - Apply knowledge of registration, coding, insurance billing, payment methodologies, and self-pay collections to support accurate account resolution. - Maintain a strong customer-service orientation, consistently seeking to meet or exceed patient expectations. - Collaborate effectively with colleagues and contribute positively to the broader working environment.

Requirements - At least 2 years of relevant experience in financial counseling, self-pay collections, call center operations, billing, healthcare, or a related field. - Working knowledge of healthcare registration, coding, insurance billing, payment processes, and self-pay collections. - Strong customer service skills with the ability to communicate financial information clearly, respectfully, and compassionately. - Strong analytical and problem-solving abilities, particularly when reviewing patient accounts and determining appropriate next steps. - Excellent verbal and written communication skills. - Strong attention to detail and the ability to manage financial information accurately. - Ability to educate patients and guarantors about complex financial topics in an accessible manner. - Comfortable working independently in a remote environment while collaborating effectively with a broader team. - Coursework in accounting, business, communications, or a related discipline is beneficial. - Ability to work a day-to-evening rotation as required. - Commitment to patient- and family-centered service and a respectful, supportive approach to every interaction. Benefits - Compensation: $18. 71–$28. 07 per hour. - Remote work: Full-time remote position within the United States. - Healthcare coverage: Medical, dental, and vision insurance options. - Financial protection: Life and disability insurance, along with supplemental coverage options. - Retirement savings: 401(k) plan with employer contributions. - Professional development: Training, tuition reimbursement, and educational programs.