Director of Operations - Big Bend National Park

Here in Terlingua Texas, just three miles from one of the largest National Parks in the United States, you'll find Big Bend Station, only 17 miles from Big Bend Ranch State Park - with comfortable lodging, full-hookups, RV Park, and campground. Whether you're interested in Horseback riding,touring Big Bend National Park, or grabbing a bite to eat at the Big Bend Adventures Cafe, you'll soon discover the beauty and pride that lives in Texas. No matter what activity or accommodations you choose when visiting beautiful Big Bend National Park, we look forward to welcoming you to Big Bend Resort.

The Director of Operations is responsible for ensuring the quality of Aramark’s products and services meet or exceed customer expectations. This opportunity will focus on developing team members, identifying ways to increase the quality of customer service, and implementing best practices across all levels. 

Job Responsibilities

• Maintain and follow all wage & hour compliance for local employees 
• Conduct all required new hire paperwork and maintain employee files for employees on-site 
• Coordinate payroll functions and check distribution. 
• Assist leadership on special projects 
• Develops and maintains client relationships to grow base business and improve retention of account base. 
• Accountable for business reviews and key interactions with key clients within the local market. 
• Reviews and analyzes business performance using plan data and recommends decisions/approaches to address key operational opportunities and levers, including route sales growth optimization, pricing actions, product inventory, waste reduction, and labor costs, which would positively impact the business. 
• Responsible for recruiting, hiring, training, coaching, and counseling management staff and front-line personnel to provide ongoing support and development. 
• Optimize core processes and positively influence client relationships and business opportunities. 
• Owns and fosters effective communication at all levels of the organization. 
• Ensures daily operations are maintained as scheduled. 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• At least five years’ experience in operations management in a related field 

• Requires a bachelor's degree or equivalent experience 

• High energy level that is communicated to the team and exhibits a proven track record for growing business. 

• Outstanding interpersonal and communications skills (both verbal and written) 

• Ability to lead in a diverse environment with a focus on client and guest service 

• Candidates must be available to work nights, weekends, and holidays as needed.