Certified Peer Support Specialist (Mental Health Worker III)

Salary : $55,827.20 - $74,588.80 Annually
Location : Orange County
Job Type: Full-Time Regular
Job Number: 7106CS-0524-042 (O)
Department: Health Care Agency
Division/Service Area: Behavioral Health Services
Opening Date: 05/15/2024
Closing Date: Continuous


CAREER DESCRIPTION
CERTIFIED PEER SUPPORT SPECIALIST
(Mental Health Worker III)
Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.
This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Applicants are encouraged to apply immediately.


The first round of consideration is Wednesday, June 5, 2024
The open eligible list established by this recruitment will be used to fill current and future Certified Peer Support Specialist (Mental Health Worker III) positions. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County.
THE AGENCY
The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services, Behavioral Health Services, Correctional Health Services, Specialized Medical Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community.
THE DEPARTMENT The Behavioral Health Services (BHS) Division consists of the following service areas Adult and Older Adult Behavioral Health, Children and Youth Services, Quality Management Services, Mental Health Services Act Office, Data Analytics and Evaluation, Crisis and Acute Care Services, Substance Use Services, and Forensics and Justice Involved. These Service areas provide a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care.
THE PROGRAMS
Crisis and Acute Care Services provides responsive services to adults and youth in a behavioral health crisis. Services include mobile mental health-Crisis Assessment Team (CAT), Psychiatric Emergency Response Team (PERT), OC Links (24/7 Resources line), Crisis Stabilization Units (CSU), Crisis Residential Programs and In-home Crisis Stabilization services, as well as inpatient psychiatric hospital services and the coordination of 9-8-8.
THE OPPORTUNITIES
The immediate vacancies are within the Crisis Assessment Team (CAT) program.
The Certified Peer Support Specialist (Mental Health Worker III) assigned to CAT will serve as a Client or Family Peer Support Specialist and will be responsible for providing peer support, crisis intervention and assistance to individuals experiencing a behavioral health crisis.
The Certified Peer Support Specialist will respond to all populations to include Children & Youth, and Adults & Older Adults. When responding to Children and Youth crisis calls the Certified Peer Support Specialist will serve as a Parent or Youth Partner. As a Parent Partner, they will work with youth and their families providing peer support services which may include helping the parent or guardian understand and navigate the crisis such as accessing mental health services and community resources. Referrals and linkages to resources, transportation support, and other related duties will also be provided during the crisis.

The Certified Peer Support Specialist collaborates with other providers of the mobile crisis response teams, including mental health specialists and behavioral health clinicians. They will play a critical role in supporting individuals experiencing behavioral health crisis by offering peer support, sharing lived experience and assisting in de-escalating crisis situations.
DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate must be a Certified Medi-Cal Peer Support Specialist by California Mental Health Services Authority. Additionally, the ideal candidate must have lived experience with a mental health condition by at least one of the following options below and be willing to self-identify and share their experiences to assist clients and their family members with their recovery journey.

• A past or current client of mental health services
• As a parent/caregiver advocating on behalf of child/youth who is receiving or has received mental health services
• Providing support to an adult family member in mental health recovery

Mental health recovery refers to recovery from conditions such as major depression, bipolar disorder, schizophrenia, Serious Emotional Disturbance (for youth) and other such conditions. It does not include developmental disorders such as cognitive disorders such as dementia or Alzheimer's Disease. For some Parent/Youth Partner positions, lived experience with the Juvenile Justice or Child Welfare System, either directly or as a parent/caregiver is highly desirable.



Experience working with the target population (children/youth and their parents/caregivers, adults or older adults) is highly desirable.


Bilingual skills in the following languages are also highly desirable : Spanish, Vietnamese, Korean, Arabic, and Farsi. The candidates selected for these positions must also possess a valid California driver's license as they will need to drive to various sites in the community to provide services and attend appointments with clients.


In addition, the ideal candidate will possess extensive knowledge and/or experience in the following competencies:


Professional and Technical Expertise

• Understanding of recovery and resilience and peer support practices within the behavioral health context
• Providing client services in the field/community
• Providing consistent and reinforcing support, guidance and concrete assistance to clients
• Understanding and utilizing crisis protocols to help client manage acute episodes of behavioral, emotional, and psychological distress
• Managing crises by de-escalating the crisis, conducting non-clinical assessment services and interventions, and providing advocacy and support
• Assisting clients in developing and activating self-management plans, psychiatric advance directives, relapse prevention strategies, and crisis prevention strategies
• Promoting knowledge of personal recovery and resilience when appropriate, to help educate clients, family members, parents/caregivers (Children & Youth) and team members in recovery principles, modeling and providing consultations
• Meeting with clients, family members and parents/caregivers (Children & Youth) to assess needs and assist in the development and implementation of crisis safety plans.
• Using a computer to complete program forms, prepare reports, log data, and track referrals and linkages

Building and Maintaining Relationships

• Establishing meaningful relationships with clients, family members and parents/caregivers, creating a safe and welcoming space
• Maintaining frequent contact with clients to develop trust with the target population
• Acting as a role model for clients, family members and parents/caregivers, and recognize the value of every individual's recovery experience
• Providing assistance and guidance to clients, family members and parents/caregivers and help

Oral Communication | Listening

• Communicating issues effectively while building relationships with participants, referral sources, and treatment team members
• Using respectful, person-centered, recovery-oriented language in written and verbal interactions with clients, their family members, community members, and others
• Presenting information clearly and concisely in person and/or in writing
• Delivering the right amount of information in the time given and varying style and tone to fit the purpose and audience
• Picking up on nuances in tone and meaning and attentive to non-verbal cues and body language
• Maintaining confidentiality of clients, records, and information

Customer Focus | Teamwork

• Providing personalized peer support
• Attending collaborative meetings with other service providers, team members, and other peer support specialists to share information, discuss best practices, and case conference
• Collaborating and coordinating with other providers, community organizations, family members and other natural supports to achieve shared goals
• Developing and assessing recovery goals; help remove barriers to access
• Providing reassurance to clients in distress or crises

MINIMUM QUALIFICATIONS Click here to learn more about minimum qualifications for Mental Health Worker III. NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the Physical Characteristics Possess vision sufficient to read standard text and a computer monitor; speak and hear well enough to communicate clearly and understandably in person to individuals and groups and over the telephone; possess body mobility to stand, sit, walk, stoop and bend routinely to perform daily tasks and to access a standard office environment; possess manual dexterity sufficient to use hands, arms and shoulders repetitively to operate a keyboard, utilize office equipment and to write. Ability to operate a motor vehicle. Mental Requirements Possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations; possess the ability to remain calm and appropriately focused in rapidly changing and difficult situations involving conflict, complex issues, controversy and diverse stakeholder groups and interests; possess the ability to deal calmly and effectively with emotional interactions.

Environmental Conditions Will be required to interact with clients and their family members in the field experiencing elevated emotional states and experiencing behavioral health crisis. The position is primarily field based, responding to behavioral health crisis in various settings such as home, schools and the community. The position involves shift work, which could include weekends and evenings to ensure round the clock support for individuals in crisis. RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via e-mail of their status in the process.
Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Interview | SOI (Weighted 100%)
Applicants will be interviewed and rated by a panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. The competencies being assessed are as follows:

• Professional & Technical Expertise (17.71%)
• Building & Maintaining Relationships (17.71%)
• Oral Communication (17.71%)
• Listening (17.25%)
• Customer Focus (15.20%)
• Teamwork (14.43%)

Based on the County's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures.

Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click to review the policy.

ADDITIONAL INFORMATION
EMAIL NOTIFICATION:
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at

FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, please contact Laura Katsis at (714) View phone number on click.appcast.io or View email address on click.appcast.io.
EEO INFORMATION
Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.
Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
01


The information you provide will be used to rate your qualifications for the position. Resumes will not be accepted in lieu of completing these questions. Please provide concise, descriptive, and detailed information when answering the question. If you do not have experience, please write N/A. NOTE: 'See resume', 'See above', or copy and paste of your resume are not considered qualifying responses and will not be scored. By selecting yes below, you acknowledge that you have read and understood this application requirement.

• Yes, I understand.

02


Please select the following option that best describes your qualifications:
Note: If you are substituting experience with education, your unofficial transcripts must be attached to your application for verification at the time you apply.


Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.).

• Three years of experience providing client related services to persons experiencing mental health, drug abuse or alcohol disorders.
• A combination of two years of experience providing client related services to persons experiencing mental health, drug abuse or alcohol disorders AND using education in a behavioral science field such as psychology, counseling or social work as a substitute for up to one year on the basis of 30 semester units or 45 quarter units for one year of experience.
• Possession of a master's degree from an accredited college in a behavioral science field such as psychology, counseling or social work.
• None of the Above.

03


Are you a Certified Medi-Cal Peer Support Specialist by California Mental Health Services Authority (CalMHSA)?

• Yes
• No

04


Please provide your valid Medi-Cal Peer Support Specialist certification number. If none, please write N/A.
05


Please select the following option(s) that best describes the peer role you are interested in and qualify for (select all that apply):

• Client Peer Support Specialist - I self-identify as having lived experience with the process of recovery from a mental illness, as past or current client of mental health services.
• Family Peer Support Specialist - I self-identify as having lived experience with the process of recovery from a mental illness, as a family member to a client of mental health services. *A Family Member is a person, who provides primary support for, is a primary caregiver of, or whose daily life is impacted by, being a family member of a person who is living with serious mental health condition(s). Family member is anyone whom the consumer/client defines as "their family member."
• Parent Partner - I self-identify as having lived experience with the process of recovery from a mental illness, as a parent or caregiver to a child/youth receiving mental health services.
• Youth Partner - I self-identify as having lived experience with the process of recovery from a mental illness, as past or current client of youth mental health services.

06


Please describe your experience providing client related services to persons experiencing mental health, drug abuse or alcohol disorders.Include in your response: (1) your employer,(2) job title,(3) length of time in your position, and(4) description of your job dutiesIf none, please type "N/A".
07


Please describe any work experience you have had providing peer support or services to adults, older adults or children/youth in a behavioral health setting. Be sure to include the ages of the populations you have worked with, a description of any experience you have in a peer support role, and/or any peer support trainings you have completed. If none, please type "N/A".
08


This position requires driving to various sites in the community to provide services and attend appointments with clients. Do you possess a valid CA Driver's License?

• Yes
• No

09


Bilingual skills are highly desirable for many of these positions. Please indicate, if any, which languages you are fluent. Only indicate those languages in which you can fluently speak, read, and/or write. Candidates will be tested on their proficiency in the language selected prior to employment. Failure to answer this question truthfully may result in disqualification from the recruitment.

• Arabic
• Farsi
• Korean
• Mandarin (Chinese)
• Other
• Spanish
• Vietnamese
• None of the Above

10


If you selected Other to the question above, write the language you are fluent in. If this does not apply to you, enter N/A.
11


The CAT program provides services 24 hours a day, seven days a week, every day of the year. Are you able to work night and/or evening shifts?

• I can work both evening and/or overnight shifts
• I can work evening shifts but am unable to work an overnight shift
• I can work an overnight shift but am unable to work an evening shift
• I am only available for day shift assignments

12


Are you willing to work weekends?

• Yes
• No

Required Question