Front Desk Clerk

Front Desk ClerkCass County is seeking a personable, professional, and detail-oriented individual to serve as the Front Desk Clerk for our Building Codes, Environmental Health, and Zoning Department. This full-time position is the first point of contact for the public and plays a critical role in creating a welcoming and helpful experience for residents, contractors, and other visitors.We're looking for someone who is not only friendly and approachable but also knowledgeable in permitting or regulatory processes, and who can clearly and confidently explain procedures, answer questions, and assist with documentation.Key ResponsibilitiesServe as the primary contact for walk-ins, phone calls, and email inquiries related to building codes, environmental health, and zoningProvide clear explanations of permitting processes and requirementsAccept and process applications for various permitsAccurately enter application and contractor data into the county systemCollect and receipt payments, issue permits and related documentationFollow up on incomplete applications or missing documentationSchedule and explain inspection procedures, ensuring all necessary materials are providedCoordinate with inspectors, especially for same-day inspectionsMinimum QualificationsHigh school diploma or equivalentExperience in a building, planning, permitting, or regulatory office preferredStrong communication skills with the ability to explain processes clearly and courteouslyAbility to handle frequent interruptions while maintaining accuracy and professionalismProficiency in Microsoft Office (Word, Excel, PowerPoint), Adobe, and general office softwareValid driver's licensePhysical DemandsFrequent sitting, talking, hearing, and use of hands for computer and office workOccasional standing, walking, and lifting up to 25 poundsVisual abilities including close vision and color perceptionWork EnvironmentProfessional office setting with moderate noise levelsCompensation & BenefitsHourly Rate: Starting at $21 per hour (higher rate possible depending on qualifications and experience)Health, Dental, and Vision InsuranceLife Insurance CoverageMissouri LAGERS Retirement & Deferred Compensation ProgramPaid Vacation, Sick Leave, and HolidaysPre-Employment RequirementsPre-employment drug and alcohol testing is requiredAdditional testing or examinations may be part of the application processCass County is an Equal Opportunity Employer.To apply, download an application from under the 'Employment Opportunities' section, and submit the completed form via email to View email address on click.appcast.io Cass County