Market Business Director

Company Overview:

Steward Partners is an employee-owned, full-service leading independent private financial services firm, with professionals delivering multifaceted financial solutions and comprehensive service to our clients and their families.

Steward Partners Global Advisory caters to family, institutional and multigenerational investors delivering comprehensive wealth planning and investment strategy implementation, professional asset management services, private banking, institutional consulting, international advisory, and business solutions. We pride ourselves on delivering wide-ranging client service with an unwavering commitment to excellence.

Position Overview:

The Market Business Director provides operational leadership and complex problem-solving expertise across Market branch locations, focusing on compliance management, transition coordination, employee development, and day-to-day business operations. As a key member of the Market Leadership team, the Market Business Director partners closely with the Market Leader to deliver concierge-level support to Financial Advisors and their teams while maintaining close alignment with Home Office Operations.

Duties and Responsibilities:

Operational Management & Compliance:

• Perform daily supervisory responsibilities including correspondence approval, complaint processing, trade error review, marketing review, client callbacks, signature guarantees, and document signoffs
• Escalate complex risk and compliance items promptly and ensure timely resolution
• Respond timely to compliance and/or operational inquiries from Advisors, CAMs, and Home Office
• Prepare for and participate in branch audits, partnering with Market Supervisory Officers to remediate any audit findings
• Implement policy and process updates from Home Office Operations, Supervision and Compliance teams
• Serve as primary operational resource for Financial Advisors and their teams on procedures, policies, systems, and product support

Transition Management:

• Serve as branch point of contact for all transition activities partnering with the Transitions Department and custodians
• Facilitate client discovery and due diligence with prospective advisors
• Coordinate transition resource planning and ensure appropriate support throughout the transition period
• Ensure new Advisors and their teams have proper setup including technology, building access, and onboarding resources
• Supervise transition management resources and provide continued oversight through completion of all compliance and operational requirements

Employee Leadership & Development:

• Supervise CAMs including vacation approval, career development conversations, performance reviews, and performance improvement plans
• Coach, train, and develop employees with access to suitable resources, programs, and technology
• Train newly hired partners on Firm systems and procedures
• Partner with Head of Market Operations, Market Leader, and Human Resources on employee related escalations
• Collaborate with advisor teams and Human Resources on recruiting and onboarding new support team members

Branch Management & Relationships:

• Maintain regular branch visitation schedule across assigned branches to ensure visibility and promote Firm culture
• Oversee office infrastructure projects, new office buildouts, and office relocations in partnership with Market Leadership and Procurement Director
• Develop and maintain relationships with property management and vendors
• Provide operational guidance and support to Advisors, escalating to the Market Leader as appropriate
• Build effective teams through availability, responsiveness, timely communication, and regular meetings
• Participate in Firm initiatives, projects, committees, and working groups to enhance procedures and efficiencies

Skills, Experience & Qualifications:

• Bachelor’s degree or equivalent education or experience required
• 10+ years of financial services experience in Wealth Management and related products
• Active FINRA Series 7, 9, & 10 (or equivalent) required
• Active FINRA Series 66 (or 63 & 65) preferred
• Life & Health Insurance license is a plus
• Operations management experience, particularly in risk/control disciplines
• Demonstrated leadership ability and previous supervisory experience
• Excellent written and verbal communication skills
• Complex problem solving and conflict resolution skills
• Highly organized with exceptional judgement to resolve issues and escalate appropriately
• Proven track record building rapport and trust with stakeholders and internal clients
• Experience prioritizing, delegating, and training to empower teams
• Ability to recognize opportunities for innovation through technology and process optimization

Reports To:

Head of Market Operations