Assistant Manager of Driver Operations

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Assistant Manager of Driver Operations

Management Jamaica Plain, MA, US

2 days ago Requisition ID: 1229

Salary Range: $55,000.00 To $65,000.00 Annually

Community Servings' mission is to actively engage the community to provide medically tailored, nutritious, scratch-made meals and medically tailored groceries to chronically and critically ill individuals and their families. In addition, we are committed to prioritizing racial and economic justice and health equity in all our programs and business practices.

Summary: The Assistant Manager, Delivery Operations supports the Senior Manager and Dispatch Manager in the daily execution of Community Servings' meal delivery operations, helping to ensure meals are delivered safely, accurately, and on time while supporting staff supervision, route coordination, fleet readiness, and service quality.

The ideal candidate is a hands-on leader with experience in logistics, dispatch, and transportation operations, and is proficient in fleet management, routing, GPS, and delivery software. This role also trains and coaches staff on the effective use of these systems, serving as a key operational resource to promote efficiency, safety, accountability, and excellent client service.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

This position serves as an assistant to frontline operational leaders, supporting the daily delivery of Community Servings' mission through effective coordination of staff, vehicles, technology, and client services.

Delivery Operations

• Support daily delivery operations to ensure timely and accurate meal distribution.
• Assist with ensuring drivers have accurate routes, delivery information.
• Serve as backup support during staffing shortages or emergencies.

Staff Supervision and Training

• Assist with hiring, onboarding, and training delivery staff.
• Provide day-to-day support to drivers and dispatch personnel.
• Reinforce safety, customer service, and operational standards

Fleet and Technology Support

• Assist with vehicle inspections, maintenance tracking, and fleet readiness.
• Ensure compliance with safe driving practices and organizational policies.
• Assist in training on fleet management, GPS, routing, dispatch, and delivery systems.
• Troubleshoot technology issues and support user adoption of operational systems.
• Monitor system usage and delivery data accuracy.

Client and Program Support

• Work closely with Client Services and Program teams to support delivery operations.
• Assist in resolving delivery-related concerns, client issues, and service exceptions.
• Maintain positive working relationships with clients, volunteers, and staff.
• Support service recovery efforts when disruptions occur.

Reporting and Compliance

• Track and maintain operational data, delivery outcomes, and key performance metrics.
• Prepare routine reports and assist with performance analysis.
• Ensure compliance with applicable food safety, transportation, confidentiality, and organizational requirements.
• Maintain confidentiality of client and organizational information.

Qualifications

• Knowledge of delivery operations, logistics, dispatching, and route planning.
• Experience using fleet management, GPS, routing, telematics, or dispatch software.
• Ability to train and support employees in the use of technology and operational systems.
• Basic knowledge of vehicle maintenance and fleet safety practices.
• Strong organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office applications.
• Ability to use, and train other staff in, both Apple and Android phone systems, as well as Salesforce CRM.
• Ability to work effectively with diverse staff, volunteers, and clients.
• Bilingual skills (Spanish preferred) are a plus.
• Valid Massachusetts Driver's License with an acceptable driving record.
• Ability to successfully pass a CORI/SORI background check.

Education and Experience

• Associate degree preferred; equivalent education and experience will be considered.
• Minimum of three (3) years of experience in delivery operations, logistics, dispatch, transportation, or fleet operations.
• One (1) to two (2) years of supervisory or team lead experience preferred.
• Experience with routing and fleet management technology required.
• Experience in food distribution, meal delivery, healthcare logistics, or nonprofit operations preferred.

Supervisory Responsibilities

Provides assistance with day-to-day supervision and guidance for:

Delivery Drivers, Dispatch Staff, and Delivery Volunteers (as assigned)

• Combination of office, distribution center, and field environments.
• Frequent use of routing, dispatch, and fleet management technology.
• Regular interaction with drivers, volunteers, clients, and internal departments.
• May lift and move up to 50 pounds.
• Occasional outdoor work in varying weather conditions.
• May be required to provide delivery support during emergencies or staffing shortages.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and or move up to 50lbs Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel.

We offer a complete benefits program including:

• Medical Insurance
• Life-, Short- and Long-Term Disability Insurance
• Paid Vacation, Holidays, Sick Time, and Personal Time off
• Flexible Spending account (Medical and Daycare)
• 403(b) Retirement Plan
• Free Dental Insurance
• Free daily community lunch
• Free parking

Community Servings knows that diversity drives excellence. We are a place where everyone is welcome. We celebrate, promote, and derive strength from a diversity of lived experiences. We actively seek and encourage an inclusive workforce.

Community Servings participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster ("English/Spanish") and Right to Work Poster ("English/Spanish") for additional information. If E-Verify cannot confirm that you are authorized to work, Community Servings is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before any action is taken against you, including terminating your employment. Community Servings can only use E-Verify once you have accepted a job offer and completed Form I-9.