REGULATORY CONSULTANT

Requisition No: 877618 Agency: Department of Health Working Title: REGULATORY CONSULTANT - 64007500 This position is a Regulatory Consultant within the Consumer Services Unit. The role serves as the central processing point for all incoming and outgoing correspondence, complaints, and investigations involving potential regulatory violations by health care practitioners. Responsibilities Respond to consumers by telephone regarding complaints and investigations against health care practitioners. Receive, scan, perform quality‑control checks, and upload all complaints into the imaging database. Process all incoming correspondence in the licensure and enforcement database and code appropriately. Perform other duties as assigned. Required Knowledge, Skills, and Abilities Ability to type; proficiency with MS Word, Excel, PowerPoint, and Outlook; knowledge of the MQA database (enforcement and licensure); ability to make independent decisions, maintain confidentiality, and organize workload. Strong verbal and written communication skills and the capability to prioritize and meet deadlines are essential. Qualifications Two (2) years of administrative experience, including computer software, data entry, and document preparation. College education can substitute for the required experience on a year‑for‑year basis. Valid driver’s license, satisfactory completion of a background investigation and fingerprinting, and participation in direct deposit. Must be physically present in the office to effectively perform job duties and responsibilities. Preferred Qualifications High School Diploma or Equivalent. The State of Florida is an Equal Opportunity Employer / Affimative Action Employer and does not tolerate discrimination or violence in the workplace. #J-18808-Ljbffr