Social Media Coordinator

Social Media Coordinator

This position will support Institutional Advancement at Tidewater Community College by growing an engaged online community via official TCC social media, providing relevant content and spurring meaningful dialogue. To champion the paradigm of new and social media as a highly cost-effective and culturally relevant way to build engaged communities at TCC. To raise TCC's visibility and amplify TCC culture, news and stories in relevant and timely conversations. To maximize TCC's ability to support existing students and to attract/recruit prospective students.

Functional Responsibilities:

• Ensure timely and accurate responses to questions posed directly and indirectly on social media.
• Create engaging and conversational responses to comments using the appropriate college "voice."
• Monitor social media for mentions of TCC and respond appropriately.
• Share relevant posts, comments, and conversations with TCC entities (e.g., Deans, Security, Provosts).
• Create and post compelling content that highlights TCC culture, news, and stories; addresses issues relevant to TCC audiences; and informs students about important events and deadlines.
• Develop weekly content plans in collaboration with Campus Communications Officers, Marketing, and other TCC entities.
• Manage social media for college events and independently plan and execute related projects to maximize TCC's reach.
• Measure and report the impact of social media activities using analytics.
• Contribute to the development of the college-wide strategic marketing plan.
• Work with the marketing director to execute posts that support strategic marketing initiatives impacting enrollment.
• Engage with external entities, including businesses, media, and public officials, to maximize TCC's reach.
• Analyze marketing data and propose strategic recommendations based on observed trends.
• Experiment with new and alternative ways to leverage social media.
• Ensure consistency of social media messaging across the institution.
• Collaborate with TCC entities (e.g., campuses, departments, and programs) to standardize and improve their social media practices.
• Promote social media as a communication channel.
• Manage and maintain TCC's Social Media Policy and Social Media Best Practices/Guidelines.
• Assist campus communicators by writing articles and taking photographs as needed.
• Post articles and photos in the content management system as needed.

KSA's/Required Qualifications:

• Ability to write compelling, concise copy that summarizes and promotes TCC's culture, programs, people and events.
• Ability to search TCC's resources, TCC website, and the web to discover and amplify TCC news and stories.
• Ability to research TCC stories independently and in collaboration with Campus Communicators.
• High level skill with social media platforms, ability to post attractive, sharable content in accordance with best practices.
• Ability to communicate through multiple social media channels on a daily, often hourly, basis.
• Ability to represent TCC with professionalism and respect to all participants.
• Skill in spearheading marketing campaigns designed to increase web referrals, engagement and audience growth.
• Ability to recruit, coach and empower TCC departments, organizations, students and staff to further amplify TCC's stories and culture through social media.
• Ability to monitor trends in social media tools, applications and best practices and to apply analytics to measure traffic and engagement.
• Knowledge of the English Language including the meaning and spelling of words, rules of composition and grammar.
• Demonstrated experience using social media to engage with and grow online communities.

Additional Considerations: Prior experience is in Marketing, Journalism, Communications, and/or as a Social Media Coordinator