Business Banking- Governance Associate

Job Description

Job Description

The Business Banking Governance team provides central oversight for alignment to firmwide and CCB policies and standards. The team provides support and guidance to enable business groups to understand and successfully meet expectations.

As an Associate on our Business Banking Governance team you will conduct research, analyze data, identify strategic opportunities and recommend enhancements to critical business processes across Business Banking and beyond. Emphasis will be placed on the end-to-end experience for customers and Bankers. The associate will assist with various initiatives and ad-hoc projects that includes working across Business Banking, Lines of Business in Consumer and Community Banking (CCB), and across the firm. 

Job Responsibilities:

• Review relevant policies, standards, and procedures
• Research processes end-to-end and understand the risks and controls throughout
• Conduct system(s) and product research to build subject matter expertise 
• Analyze information and understand how it corresponds with the process
• Collaborate with colleagues across Business Banking, other CCB sub-LOBs, and beyond 
• Lead discussions and work closely with Legal, Risk, Controls, Compliance 
• Provide recommendations to improve processes for efficiency and commitment to compliance
• Summarize and present results, recommendations, and status updates 

Required qualifications, capabilities, and skills 

• Highly motivated, energetic self-starter with a minimum of 2 years of relevant experience (strategy, product management)
• Strategic thinker who can problem solve, anticipate needs and provide solutions to stakeholders
• Adaptable to change and re-prioritize as business needs change
• Ability to partner and collaborate effectively; comfortable leading initiatives across teams 
• Experience developing executive presentations and presenting to senior leadership
• Good working knowledge of controls in a business
• Experience identifying issues and resolving the root cause
• Advanced in Excel, PowerPoint, Word

Preferred qualifications, capabilities, and skills 

• Bachelor’s degree
• Knowledge of Business Banking processes, procedures and business applications 
• Ability to quickly grasp new concepts 
• Advanced in Alteryx and Tableau

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.