SENIOR TRANSPORTATION PLANNER (TAP)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. Description Performs senior-level technical planning, programming, or project support and performs a range of functions in an assigned organizational unit. This position is responsible for processing fare transfer, refund requests, and supporting core programs such as GO TAP, STAP, and UPass. The ideal candidate will possess extensive knowledge of TAP business rules, the NextFare Automated Fare Collection (AFC) system, and the Salesforce Customer Relationship Management (CRM) platform. Examples of Duties Supports analysis, both quantitative and qualitative, of transportation projects, programs, and policies Prepares specific components of scopes of work, financial plans, schedules, contracts, and agreements Schedules and coordinates meetings with Metro departments and external parties Participates in meetings with Metro staff, community organizations, cities, and other public agencies Assists in negotiations and execution of various agreements Manages small, single-site or region-wide projects or funding programs; manages small consultant contracts or assists with the management of large contracts Manages project schedules, budgets, tasks, and assigned activities Conducts analyses and makes policy recommendations Provides technical guidance to local jurisdictions and outside agencies on Metro programs Assists in evaluating the costs, benefits, and risks associated with various plans, programs, and projects Prepares and delivers reports, presentations, and correspondence Coordinates with other Metro departments on programs and projects Applies, develops, and implements statistical analysis procedures Minimum Qualifications May be required to perform other related job duties Required A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes: Education Bachelor's Degree in Urban or Transportation Planning, Engineering (Civil, Transportation, Structural, Industrial, Mechanical, Architecture, etc.), Business, Public Administration, Political Science, Urban Design, Public Policy, Finance, or a related field; Master's Degree in a related field preferred Experience Three years of relevant experience in transportation planning, project management, urban design, transportation system design and research, travel simulation and demand modeling, transportation finance, operations planning, or other related area; some positions in this class may require specialized experience in area of assignment Certifications/Licenses/Special Requirements A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions preferred Preferred Qualifications Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected. The Following Are The Preferred Qualifications Experience utilizing customer relationship management (CRM) software, such as Salesforce, to troubleshoot patron issues and respond to transit agency inquiries Experience operating and navigating Automated Fare Collection (AFC) systems, such as NextFare and TAP, to manage customer transactions, transit passes, or account adjustments Experience performing transactional financial processes, including evaluating and processing fare refund requests Experience testing of new transit software technology and fare structures Essential Knowledge Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks) Theories, principles, and practices of transportation, urban and regional planning, land use planning and regulations, programming, public financing techniques mobility, and/or fiscal analysis Applicable local, state, and federal laws, rules, and regulations governing transportation policies, funding sources, real estate leasing, mobility and development practices Financial, analytical, statistical research, and mathematical processes and procedures Technical research methods, analysis, and innovation Best practices regarding project management and planning Applicable business software applications Emerging business models and opportunities to test new models of service delivery Skill in Conducting comprehensive planning studies and projects Identifying problems and analyzing data in pursuit of solutions and/or to test new models of service delivery Analyzing situations, identifying problems, and recommending solutions Exercising sound judgment and creativity in making decisions Communicating effectively orally and in writing Interacting professionally with various levels of Metro employees and outside representatives Mediating and negotiating Communicating project opportunities, risks, and constraints Ability to Compile and analyze complex data Meet tight time constraints and deadlines Convey ideas clearly and in a timely fashion Think and act independently Navigate Metro's complex organizational structure Develop and execute strategies to meet project and department goals Be flexible, adaptable, and able to iterate as obstacles are encountered during project delivery Develop and maintain external relationships to ensure project success Understand, interpret, and apply theories, laws, rules, regulations, policies, procedures, contracts, budgets, and agreements Represent Metro before the public Handle confidential information Prepare comprehensive reports and correspondence Read, write, speak, and understand English Special Conditions This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions This classification is at‑will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out Working Conditions Typical office situation Close exposure to computer monitors and video screen Physical Effort Required Sitting at a desk or table Operate a telephone or other telecommunications device and communicate through the medium Type and use a keyboard and mouse to perform necessary computer-based functions Communicating through speech in the English language required (RW) Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices. Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities. Open to the public and all Metro employees This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties. #J-18808-Ljbffr Los Angeles Metro