Assistant General Manager

NOW HIRING: ASSISTANT GENERAL MANAGER

Opening Soon | Ludico by Tribeca Hospitality Group

Inspired by Europe, Defined by New York.

Ludico is an exciting new restaurant concept from Tribeca Hospitality Group, bringing together fresh, vibrant, and transportive European flavors in an elevated yet approachable dining experience.

We are seeking an experienced, hospitality-driven Assistant General Manager to join our opening leadership team. This role will partner closely with the General Manager to oversee daily operations, support team development, drive guest satisfaction, and ensure the successful execution of Ludico's service and hospitality standards.

The ideal candidate is a hands-on leader who thrives on the dining room floor, leads by example, develops strong teams, and is passionate about creating exceptional guest experiences. This individual must possess strong operational knowledge, financial acumen, excellent communication skills, and a commitment to hospitality excellence.

Position Summary

As the Assistant General Manager, you will play a key role in the overall success of the restaurant by supporting all aspects of front-of-house operations, team leadership, guest relations, financial performance, and service execution. You will work closely with the General Manager, Executive Chef, and leadership team to ensure seamless daily operations while maintaining the highest standards of hospitality and professionalism.

This position serves as the General Manager's second-in-command and must be capable of leading the restaurant independently when necessary.

Responsibilities

• Support the General Manager in overseeing all daily restaurant operations.
• Lead and manage front-of-house service teams to ensure exceptional guest experiences.
• Maintain a strong and visible presence on the floor during service periods.
• Actively engage with guests, build relationships, resolve concerns, and drive guest satisfaction and retention.
• Assist with hiring, onboarding, training, coaching, performance management, and employee development.
• Foster a culture of hospitality, accountability, teamwork, and excellence.
• Conduct pre-shift meetings, staff meetings, and one-on-one coaching sessions.
• Monitor labor costs, staffing levels, scheduling, and payroll accuracy.
• Review daily sales reports, labor reports, and operational metrics to identify opportunities for improvement.
• Assist in achieving financial goals, including sales growth, labor management, and controllable expenses.
• Support inventory management, purchasing, receiving, and vendor relationships.
• Collaborate with culinary leadership to monitor food and beverage costs and support COGS management initiatives.
• Ensure compliance with all health, safety, sanitation, and company operating standards.
• Monitor and maintain the restaurant facility, equipment, and service areas to ensure operational excellence.
• Work closely with the culinary team to ensure seamless communication and execution between front and back of house.
• Assist with special events, private dining experiences, VIP programs, and community engagement initiatives.
• Collaborate with Human Resources, Marketing, Finance, Operations, and Purchasing teams on company initiatives and projects.
• Support the development and execution of promotional programs, revenue-driving initiatives, and guest engagement strategies.
• Serve as Manager on Duty and make operational decisions in the absence of the General Manager.
• Ensure each shift is executed efficiently while handling unexpected challenges and service recovery opportunities with professionalism and urgency.

Qualifications

• Minimum 3 years of management experience in an upscale, high-volume, or fine dining restaurant environment.
• Proven leadership experience as an Assistant General Manager, Floor Manager, Restaurant Manager, or similar role.
• Opening restaurant experience strongly preferred.
• Experience managing high-volume upscale or fine dining operations.
• Strong knowledge of restaurant operations, service standards, and hospitality best practices.
• Experience with scheduling, labor management, payroll review, employee development, and performance coaching.
• Working knowledge of inventory management, purchasing, vendor relations, and cost controls.
• Understanding of food and beverage cost management and financial performance metrics.
• Experience analyzing sales reports, labor reports, budgets, and operational performance data.
• Proficiency with Toast POS and restaurant management systems.
• Experience with SevenRooms, Resy, and OpenTable preferred.
• Strong business acumen with an understanding of restaurant profitability and financial performance.
• Experience collaborating with Human Resources, Marketing, Finance, and Operations teams preferred.
• Exceptional communication, leadership, and conflict-resolution skills.
• Demonstrated ability to motivate, mentor, and develop high-performing teams.
• Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
• Professional appearance and polished leadership presence.
• Ability to stand and walk for extended periods and comfortably navigate stairs throughout the restaurant.
• Flexible availability including nights, weekends, and holidays.

Why Join Ludico?

• Be part of an exciting new restaurant opening from Tribeca Hospitality Group.
• Help build and shape the culture, standards, and success of the restaurant from day one.
• Work alongside an accomplished culinary and hospitality leadership team.
• Opportunities for professional growth and advancement.
• Competitive salary, bonus potential, and comprehensive benefits package.
• Join a team dedicated to hospitality, creativity, and operational excellence.

Equal Opportunity Statement

Ludico is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. We celebrate diversity and welcome applicants from all backgrounds who share our passion for hospitality, excellence, and creating unforgettable guest experiences.