Azure Virtual Desktop/AVD SME

Job Description

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About the Company

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Empowered By InnovationBirlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

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About the Role

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Designs, engineers, and supports enterprise endpoint computing solutions -Azure Virtual Desktop (AVD), Windows endpoints, and endpoint security platforms. Ensures secure, reliable, and efficient end-user computing services through automation, endpoint lifecycle management, policy governance, and platform optimization, enabling workforce productivity and maintaining a stable enterprise computing environment.

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(need local resources from these locations)

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Location

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• Alpharetta, GA
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• Charlotte, NC
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• Chicago, IL
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• Conshohocken, PA
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• Denver, CO
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• Fargo, ND
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• Garden City, NY
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• Houston, TX
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• Lubbock, TX
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• Morristown, NJ
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• Mt Juliet, TN
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• New York, NY
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• Purchase, NY
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• Topeka, KS
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HYBRID - 3 days onsite.

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ROLE RESPONSIBILITIES

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Primary Skill

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1. Design, implement, and maintain enterprise Azure Virtual Desktop (AVD) environments.
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2. Serve as the technical Subject Matter Expert (SME) for Azure Virtual Desktop and related Microsoft technologies.
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3. Provide Tier 3/Tier 4 escalation support for virtual desktop infrastructure incidents and perform root cause analysis.
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4. Design & Manage AVD host pools, application groups, workspaces, session hosts, and FSLogix profiles.
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5. Build, maintain, and optimize Windows 10/11 multi-session and single-session golden images.
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6. Monitor AVD platform health, user experience, capacity, and performance using Azure monitoring tools.
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7. Implement and maintain automated image creation, deployment, and lifecycle management processes.
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8. Collaborate with cloud, networking, identity, security, and infrastructure teams to ensure seamless AVD operations.
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9. Implement business continuity and disaster recovery strategies for AVD environments.
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Secondary (Good to have)

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1. Optimize Azure costs through resource planning, autoscaling, capacity management, and monitoring.
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2. Good to have integration with Microsoft Intune, Microsoft Entra ID (Azure AD), Microsoft 365, and Conditional Access policies.
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3. Design and enforce endpoint security controls and compliance standards within AVD environments.
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4. Manage Windows Update for Business and patch management processes for AVD session hosts.
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5. Evaluate and implement new Microsoft Azure and AVD capabilities to improve service delivery.
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6. Good to have knowledge in infrastructure-as-code and automation solutions using PowerShell, Azure Automation, ARM/Bicep, or Terraform.
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