Product Support Engineer
Virtual Vocations Inc
Owning the customer support function from the ground up, the full-time remote Product Support Engineer will manage customer inquiries, develop support processes, and provide valuable product feedback while collaborating closely with engineering teams. Key responsibilities Answer customer questions about the product and troubleshoot issues Write and update knowledge base content, including troubleshooting guides and feature explainers Develop scalable support processes and leverage AI to enhance efficiency Required qualifications 2+ years of experience in technical support, customer engineering, or a similar role at a fast-growing SaaS or tech company Technical proficiency to diagnose issues through logs and codebases Exceptional written and verbal communication skills Comfortable interacting with customers over chat and video Demonstrated high agency and proactive problem-solving skills
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Product Support Engineer in United States vacancy
$129k - $193k
...military in months, not years.ABOUT THE TEAMThe Deployment Engineering team at Anduril is dedicated to the operational success of our cutting-edge products in the defense technology sector. They manage the support and sustainment of Anduril systems, ensuring optimal...SuggestedFull timeFor contractorsWork experience placementImmediate start$124k - $171k
...Materials is a global leader in materials engineering solutions used to produce virtually... ...Location:Santa Clara,CAYou’ll benefit from a supportive work culture that encourages you to... ...Known Methods (BKMs) to service new products. Contribute to the FMECA process. Participate...SuggestedFull time- ...becoming a skilled mobile service technician?Your new role: TRUMPF Product SupportInstall, conduct maintenance, troubleshoot and repair... ...a cross functional team that includes applications, sales, engineering, or production for excellent customer serviceTrain customers to...SuggestedFull timeWorldwide
- The group you’ll be a part ofThe Customer Support Business Group focuses on enabling our... ...lifecycle with Lam. We drive performance, productivity, safety, and quality of customers... ...you’ll makeAs a Regional Product Support Engineer at Lam, you’re the backbone of technical...SuggestedWork experience placementLocal areaRemote workWorldwideFlexible hoursNight shift2 days per week3 days per week1 day per week
$100k - $136.5k
...Materials is a global leader in materials engineering solutions used to produce virtually... ...Location:Santa Clara,CAYou’ll benefit from a supportive work culture that encourages you to... ...-Known Methods (BKMs) to service new products. Contribute to the FMECA process.Participate...SuggestedFull timeWork at office$86k - $192k
The group you’ll be a part ofIn the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation... .... The impact you’ll makeAs a Global Product Support Engineer at Lam, you're the backbone of...Work experience placementLocal areaRemote workFlexible hours2 days per week3 days per week1 day per week$96k - $120k
We will be accepting applications through September 27, 2026 or until filled.--- --- ---SeniorProductSupportEngineerBecomethetechnicalexpertcustomersandteamsrelyontokeepaircraftconnectedandoperatingattheirbest.At Gogo, delivering exceptionalconnectivityexperiencesrequiresmorethaninnovativetechnology...Full timeTemporary workImmediate start$86.4k - $130k
...and instruments are designed to improve safety of products, to accelerate time-to-market, and to support industries in successfully enhancing quality of life... ...Canopy. Responsibilities The Product Support Engineer is a visible and key customer facing role;...Full timeTemporary work$96k - $132k
...global leader in materials science and engineering solutions that are at the foundation of... ...Location:Austin,TXYou’ll benefit from a supportive work culture that encourages you to... ...documentation to field engineers, technicians and product support personnel who are diagnosing,...Full time$124k - $171k
...Materials is a global leader in materials engineering solutions used to produce virtually... ...Location:Santa Clara,CAYou’ll benefit from a supportive work culture that encourages you to... ...benefits. Key ProductsMetal Deposition Products - Atomic Layer Deposition (mALD)Key...Full time- ...invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits.Protecting Yourself from Recruitment...Full timeWork experience placementImmediate start
$73k - $159k
...) practices that will define the next generation of semiconductors and continued impact.The impact you’ll makeAs a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise...Work experience placementWork at officeLocal areaRemote workFlexible hours2 days per week3 days per week1 day per week- Job TitleProduct Support EngineerJob DescriptionProduct Support EngineerIn this role, you will be responsible for providing Level 3 technical... ...the development and refinement of the organization’s overall product support strategy and oversee the execution of associated...Full timeWork experience placementWork at officeLocal areaImmediate startWorldwideWork visaRelocation package3 days per week
- DescriptionAs a Product Support Engineer on our team, you’ll be at the forefront of keeping our aircraft interior products performing at their best in real-world operations. You’ll work directly with airline customers around the globe, acting as a trusted technical partner...
- The group you’ll be a part ofIn the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation... .... The impact you’ll makeAs a Global Product Support Engineer at Lam, you're the backbone of...Shorter hoursWork experience placementLocal areaRemote workWorldwideFlexible hours2 days per week3 days per week1 day per week
$121.1k - $193.8k
...help manufacturers to develop and deliver products quickly, efficiently and cost-... ...and in our workforce. Our employees are supported to innovate and learn something new every... ...Overview The Teradyne Product Support Engineering team is looking for a highly-motivated,...Flexible hours$90k - $180k
...spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded... ...more than 160 countries.MAIN PURPOSE OF ROLEThe Tier II Product Support Engineer provides advanced technical support for Abbott cardiac rhythm...Remote work- The group you’ll be a part ofThe Customer Support Business Group focuses on enabling our... ...lifecycle with Lam. We drive performance, productivity, safety, and quality of customers... ...you’ll makeAs a Regional Product Support Engineer at Lam, you’re a key provider of technical...Work experience placementLocal areaRemote workWorldwideFlexible hoursNight shift2 days per week3 days per week1 day per week
- As a Product Support Engineer here at Honeywell, you will play a vital role in providing technical support for our sensing products and solutions, ensuring optimal performance and customer satisfaction. You will collaborate closely with Engineering, Quality, Manufacturing...Permanent employmentTemporary workFlexible hours
- ...designs, manufactures, markets, and globally supports plasma and rapid thermal processing... ...processing capabilities and high productivity for the fabrication of current and next... ...from Mattson Technology in Atomic Surface Engineering address the most critical logic and memory...Work at officeRemote workWorldwide
- ...knowledge of Load Balancing, e.g. HAProxy, IPVS (We use both)• Version control Git, SVN (We use git and github).• 24/7 deploy and support experience.Additional InformationPrashant Sharma,Recruitment SpecialistArtech Information Systems LLC360 Mt. Kemble Avenue, 2000 Suite...Immediate start
$111.1k - $162.97k
...the future of technology.Group/DivisionKLA's IT group supports business growth and productivity by connecting people, process and technology around the... ...area of expertise.KLA is seeking a Product Support Engineer to support the deployment, integration, and operational...Minimum wageFull timeRemote work- ...Working remotely, the full-time Senior Product Support Engineer will provide expert consultation to debug complex security and network issues, partner with engineering teams to assist customers, and document incident resolutions to enhance customer experiences. Key responsibilities...Full timeRemote work
Virtual Vocations Inc
United States1 day ago - ...outcomesVisionary in future focused problem-solvingExceptional in execution and impactThe RoleWe are looking to hire an experienced Product Support Engineer to provide technical support for customers who use our Proofpoint AI Security solutions. This is a customer facing role...Full timeWork experience placementRemote workFlexible hours
- Senior Engineer (I7) International Product Support EngineeringPerfection is the Dell Technologies standard, but occasionally our products don’t work as they should. International Product Support is the team that steps in to put things right. We undertake the timely analysis...
- ...driven by urgency Exceptional at what they do, with low ego Comfortable operating in motion The Role As a Production Support Engineer at OnePay, your mandate will be to help bridge the gap between Engineering and our Customer Experience team. You’ll work...Remote work
OnePay
United States5 days ago - ...Product Support Engineer Responsible for the support management and leadership to ensure Samsung Electronics America (SEA) Home Appliance products operate according to the highest quality standards and product service/repair procedures are highly effective. This role...Temporary workOverseas
Samsung
Plano, TX3 days ago - ...scalable, cross-channel identity workflows — supporting identity verification, biometric... ...Provide professional tier-1 and basic tier-2 product support to ensure customer satisfaction... ...cases to software development and engineering teams. Draft and maintain knowledge...Local areaWorldwideWeekend work
Daon
Fairfax, VA1 day ago - ...Product Support Engineer Job details General information Entity Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer...Permanent employmentFull timePart timeWork experience placementWork at officeFlexible hours
Safran
Grand Prairie, TX1 day ago $70k
...Product Support Engineer - Online Video Location: Denver, CO or Philadelphia, PA Salary: $70k/yr. Position Type: Full time Interview Process: Phone Followed by F2F US Citizen, Green Card and GC EAD Job Description: Requirements: At least 5 years...Full timeWork experience placementImmediate startShift workStaffing the Universe
Philadelphia, PA1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Product Support Engineer. Be the first to apply!
Related searches
- senior physical design engineer United States
- soc design engineer United States
- transformer design engineer United States
- semiconductor product engineer United States
- product compliance engineer United States
- data center design engineer United States
- entry level product engineer United States
- soc design verification engineer United States
- junior design engineer United States
- new product engineer United States