Senior Product Support Engineer
Virtual Vocations Inc
Working remotely, the full-time Senior Product Support Engineer will provide expert consultation to debug complex security and network issues, partner with engineering teams to assist customers, and document incident resolutions to enhance customer experiences. Key responsibilities Provide second line consultation to independently debug complex security and network problems Partner with Engineering to assist customers with testing, troubleshooting, and reproducing issues Document incident resolutions in technical databases and provide feedback to Engineering and Operations teams Required qualifications 5+ years of experience troubleshooting SSL, SAML, and TCP/IP Proven experience managing escalations with enterprise customers and stakeholders Detailed working knowledge of web-based security and network infrastructure, including NGFW, SSL/IPSec VPNs, and SD-WAN Extensive experience analyzing packet captures and HAR traces to resolve connectivity and network performance issues Demonstrated curiosity and active exploration of AI tools to enhance workflows
Vacancy posted 4 days ago
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